Kofi Danquah Donkoh

Implemented a new IT support ticketing system, resulting in a 30% decrease in resolution time and improved customer satisfaction.
Provided technical training to 50 employees, resulting in a 30% decrease in user errors and increased efficiency.
Engaged in installing, configuring, and maintaining computer systems, peripherals, and software applications to optimize performance and functionality by over 60%.

Contributed to a 30% boost in website traffic from social media platforms, resulting in higher conversion rates and improved online visibility.
Assisted in growing the company's social media following by 25% within 6 months, contributing to a wider reach and increased brand awareness.

Reduced product defects by 20% through implementation of new quality control procedures, resulting in improved customer satisfaction and decreased rework costs.
Improved production efficiency by 15% by identifying and addressing quality issues, resulting in cost savings and increased overall productivity.

Assisted in conducting field surveys and data collection, contributing to the successful completion of 5 geophysical exploration projects during the research on the Volta basin.