Olunrebi Oluwadamilola
Senior IT Technical Officer en QFA Nigeria Limited (Krispy Kreme, DodoPizza, Scoopd)
Tecnologías de la Información y las Comunicaciones en University of Lagos
Nigeria
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Senior IT Technical Officer en QFA Nigeria Limited (Krispy Kreme, DodoPizza, Scoopd)
Dynamic IT professional with a robust background in networking, creative problem-solving, and maintenance. Expertise in applying customer service concepts to enhance user experiences. Proven track record of building strong relationships, managing end-to-end projects, and coaching individuals to success. Skilled leader excelling in team building, effective communication, and making critical decisions during challenges. Adaptable, independent, and committed to achieving organizational goals.
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Experiencia
QFA Nigeria Limited (Krispy Kreme, DodoPizza, Scoopd)
Senior IT Technical Officer
February 2022 - Presente
Introduced the Foodics software that streamlined operations, managed inventory, processed transactions, and enhanced overall efficiency for all the restaurant outlets by 15%
Introduced Spiceworks & Anydesk for quick resolutions of IT-related issues experienced by staff and customers, fostering greater collaboration among cross-functional teams.
Collaborated with the marketing team, utilizing tools such as Infobip and Simpu, to enhance the customer service experience.
Troubleshot and resolved network-related issues, ensuring seamless functionality of hardware, software, and systems.
Proactively identified and addressed potential problems, employing effective problem-solving skills to maintain optimal network performance.
Leveraged G-Suite and Microsoft 365 to establish and oversee company email systems, ensuring efficient setup and management for seamless communication within the organization.
Conducted training sessions for store managers and team members at store levels.
Readmanna Empowerment Initiatives
IT Support Specialist/Trainer
May 2019 - January 2022
Resolved hardware, software, and network issues across multiple locations.
Provided technical support and training to end-users on IT systems and software.
Maintained IT infrastructure through regular checks and updates.
Developed and delivered engaging training sessions for end-users.
Created and maintained up-to-date documentation for IT systems, procedures, and training materials.
Educación
University of Lagos
Graduado en 2025
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