Eric Osei

Maintained comprehensive databases, accurately recording key personnel and financial information to support operational efficiency.
Monitored office supply levels, ensuring timely procurement to avoid disruptions in workplace productivity.
Handled incoming and outgoing communications, effectively managing corporate correspondence and telecommunication needs.
Managed and maintained complex calendars, scheduling meetings and appointments.

Provide first level support to customers’ Complaints, Request and Queries across inbound, digital (live chat, email) and social media channels by providing adequate information to customers and escalating issues where necessary.
Maintain high standards during the customer engagement process with reference to Contact Center processes and policies to boost customer loyalty.
Recommend appropriate products or services to customers by accurately profiling their needs and preferences.
Ensured stable connectivity and accessibility by monitoring transactions across digital platforms, facilitating a reliable user experience.
Assisted customers with sign-up and login difficulties, as well as troubleshooting failed transactions, enhancing customer satisfaction and platform usability.
Detected and reported system downtimes, errors, and anomalies, enabling timely interventions and resolutions by relevant teams.
Maintained detailed records of customer interactions, noting resolutions and follow-up actions in the CRM system.
Participate in training and development programs to improve customer service skills.

Accurately processed bill payments and verified cash transactions to ensure financial integrity.
Resolved customer inquiries and payment discrepancies, consistently providing clear communication and support.
Maintained daily financial accuracy by reconciling check and cash balances.

Monitored employee performance and attendance, maintaining organizational standards and productivity.
Managed staffing requirements, adjusting levels to align with fluctuating operational demands.
Oversaw the maintenance of staff training records and professional certifications, facilitating compliance and skill development.

Conducted thorough inventory audits to ensure accuracy between physical stock and bin card records, streamlining stocktaking processes and maintaining meticulous documentation.
Managed the issuance and receipt of transaction documents including receipts and waybills, while overseeing the inspection of incoming and outgoing items to uphold quality control standards.

Maintained an organized filing system to ensure efficient document management and retrieval.
Managed petty cash records and executed routine banking transactions, supporting the company’s financial operations.