Teboho David Mado

Provided excellent service to Capitec Bank clients by ensuring ATMs were functional
Scheduled service call outs when required within agreed service levels
Provided continuous feedback to the team regarding any system/device enhancements

Repaired and recovered from desktop hardware or software failures
Performed basic network support, installation, maintenance, and troubleshooting
Supported and maintained organizational computer systems, desktops, and peripherals
Installed desktop applications to meet user needs
Monitored day-to-day computer and software performance
Guided staff on hardware and software usage
Assisted in technical upgrading of desktop systems

Documented SOPs, processes, repairs, and cable layouts
Installed, configured, and repaired computer hardware and software
Managed company and vessel IT assets and inventory
Managed surveillance systems in collaboration with security companies
Optimized network performance
Provided technical support to end users
Trained end users on the use of new hardware and software
Troubleshot errors and ran diagnostics tests

Evaluated network performance to improve the network
Fixed problems in LAN infrastructure and tested/configured software
Installed and maintained client network setups, towers, connections, and cabling (LTE, TP-Link, Tenda, Huawei, VoIP)
Maintained and repaired hardware, including peripheral devices
Troubleshot system failures and identified roadblocks in the network
Provided technical direction and training to coworkers about network systems
Worked with vendors to get needed equipment for the networks and systems

Assisted customers with downloads, printing, scanning, attaching, and emailing documents
Handled cash register and assisted in basic record keeping/bookkeeping
Maintained cleanliness of workstations and premises
Maintained hardware terminals, software, and connectivity issues
Monitored use of computers, media equipment, printing equipment, and other machines to ensure compliance with café policies and applicable laws and regulations
Tracked customers’ time and charges at computer terminals and kept daily records