Jessica Micah

Responds to customer queries via phone, email, and chat.
Identifies customer needs and helps them use specific features.
Monitors customer complaints on social media.
Resolves product issues and follows up to ensure satisfaction.
Gathers customer feedback for internal teams.
Assists in training junior Customer Support Representatives.

• Responds to customer queries in a timely and accurate manner via phone, email and chat.
• Identifies customer needs and helps customers use specific features.
• Monitors customer complaints on social media and reaches out to provide assistance.
• Resolves product issues by clarifying the customer's complaint; determines the cause of the problem; selects and explains the best solution to solve the problem; follows up to ensure resolution and satisfaction.
• Gathers customer feedback and shares with our Product, Sales and Marketing teams.
• Assists in training junior Customer Support Representatives.

Handled office management duties.
Managed CEO's calendar and schedules.
Organized email system.
Produced expense report contributing to cost savings.
Developed social media strategies.
Arranged travel itineraries and reduced costs.

• Handled office management duties, answered phone calls, and screened visitors.
• Successfully managed calendar and schedules for the CEO, ensuring seamless coordination of meetings and appointments.
• Organized and streamlined email system.
• Produced detailed expense report with accuracy, contributing to 15% cost savings.
• Developed and implemented social media strategies that improved engagement.
• Orchestrated complex travel arrangements, optimizing itineraries and reducing travel cost.

Welcomed visitors professionally.
Maintained customer account databases.
Responded to inquiries via phone, email, and chat.
Followed up with customers to resolve issues.

• Greeted and welcomed visitors in a warm and professional manner, ensuring a positive first impression of the organization.
• Maintained customer account information databases.
• Responded to product and service inquiries via phone, email and live chat and offered information on related products and services.
• Followed up with customers to ensure their issues are resolved.

Welcomed guests positively.
Maintained orderly reception area.
Checked guests in and out of the hotel.
Kept accurate records of bookings.
Resolved customer inquiries promptly.

• Welcomed guests with a positive first impression.
• Maintained an orderly reception area ensuring cleanliness and tidiness.
• Checked guests in and out of hotel.
• Maintained clear and accurate records of guest room bookings.
• Responded to customer inquiries and resolved issues promptly and courteously resulting in high customer satisfaction ratings.