Tesfanesh temesgen
Claim Officer en Hibret Insurance
Alx
Etiopía
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Claim Officer en Hibret Insurance
As an IT Support Officer and Claims Officer with over two years of experience, I currently serve at United Insurance S.C., where I manage and implement tasks related to claim processing to enhance client communication and support. My expertise spans data encoding, database management, and proficiency in MS Office, along with troubleshooting software and hardware issues. Recently, I completed AI career essential and Virtual Assistant courses through ALX Africa, acquiring skills in online research, data entry, email management, social media evaluation, and other essential soft skills. These competencies have significantly improved the digitalization efforts within my roles. I hold a strong educational background and personal qualities acquired through university training, enabling me to swiftly adapt to new industries and markets. This adaptability aids in developing effective strategies and messaging for the organizations I collaborate with. I value workplace culture highly, believing in the empowerment of employees to foster productivity and pride. I bring a positive attitude and a keen eagerness to learn to every professional setting. In my time, I am committed to professional growth through continual online courses. I also enjoy traveling, beach trips, and hosting friends, and family gatherings.
Experiencia
Hibret Insurance
Claim Officer
December 2023 - Presente
- Analyse claims and decide whether they are covered by policy.
- Reduced claims settlement time by 30% through optimized review processes and new evaluation criteria implementation.
- Inform clients if claims are accepted and how they will be allocated. Organise payments to clients and repair or replacement of lost items.
Arki Virtual Sport PLC
IT Support Officer
June 2023 - October 2023
*Improved user satisfaction by 15% by providing technical assistance to ARKI Sport's gaming software users.
*Boosted user efficiency by 25% by educating 50 users on software features.
- Deliver exceptional customer service, building strong relationships with users and fostering a positive community around ARKI Sport’s offerings.
Public Servants
Information Technology Technical Support
May 2021 - January 2023
Coached recently hired ICT support on advanced current digital works.
Assisted clients with a diagnosis of software and hardware issues and concerns.
Encouraged timely and relevant upgrades for clients’ products as necessary.
FDRE Public Social Security Administration
IT Support Officer
May 2021 - January 2023
- Improved support efficiency by 20% by coaching 20 newly hired ICT staff on advanced digital systems.
- Assisted clients with a diagnosis of software and hardware issues and concerns.
- Encouraged timely and relevant upgrades for clients’ products as necessary.
Public Servant Social security Administration
Data Encoder
March 2021 - May 2021
Performs and compiles all the files of all the customers with the ability to work fast and error-free under pressure.
Works more than regular time as the need arises by Organization.
Ensures the desired output needed by the company on a daily basis performance.
FDRE Public Social Security Administration
Data Encoder
March 2021 - May 2021
- Performs and compiles all the files of all the customers with the ability to work fast and error-free under
pressure. - Increased productivity by 15% by accommodating additional work hours during peak periods.
- Ensures the desired output needed by the company on a daily basis performance.
Educación
Virtual Assistance
Alx
Graduado en 2022
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
No se agregaron proyectos
Idiomas
Inglés
Profesional
Amárico
Nativo
Habilidades
Data Entry
IT Support
Claim