Edith Otieno
Email List Builder - Part-time en Echo Labs
Ciencia de Datos en alx
Kenia
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Gana tu insignia¡Hola, soy Edith Otieno!
Email List Builder - Part-time en Echo Labs
Versatile professional with over 5 years of experience in data management, content creation, customer service, business development, and digital marketing. Skilled in research, data validation, social media management, and administrative support. Proven ability to manage remote projects, engage clients, and deliver high-quality work under tight deadlines. Adept at optimizing operations through data-driven decisions, providing excellent customer service, and building efficient workflows.
Redes sociales
No se agregaron enlaces sociales
Experiencia
Contents
Content Writer and Copy Editor - Freelance
September 2020 - Presente
Develop and edit compelling, SEO-optimized content for websites, blogs, and social media platforms.
Collaborate with design and marketing teams to ensure consistent messaging across platforms.
Conduct market research to identify trends and optimize content for engagement.
Contents
AI-Content and Machine Translation Post Editor – Freelance
September 2020 - Presente
Edit and proofread machine-generated translations for grammar, consistency, and accuracy.
Collaborate with authors and teams to improve content quality and adherence to style guidelines.
Conduct research to fact-check content and ensure it aligns with target audience needs.
Contents
Content Writer and Copy Editor - Freelance
September 2020 - Presente
Develop and edit compelling, SEO-optimized content for websites, blogs, and social media platforms.
Collaborate with design and marketing teams to ensure consistent messaging across platforms.
Conduct market research to identify trends and optimize content for engagement.
Contents
AI-Content and Machine Translation Post Editor – Freelance
September 2020 - Presente
Edit and proofread machine-generated translations for grammar, consistency, and accuracy.
Collaborate with authors and teams to improve content quality and adherence to style guidelines.
Conduct research to fact-check content and ensure it aligns with target audience needs.
Integrated Staffing & Training Limited
Customer Service | Administrator | Business Development - Internship
March 2022 - September 2022
Customer Interaction and Query Resolution: Managed a high volume of inbound and outbound calls, resolved queries across multiple channels (phone, email, WhatsApp, and social media), and ensured first-call resolution to enhance client satisfaction.
Social Media and Content Management: Created and maintained social media content, monitored inquiries on socials, and cross-sold leads while serving as the primary contact for social media interactions.
Feedback and Operational Improvement: Researched recurring customer issues, analyzed trends, and provided actionable feedback to management to improve protocols, call scripts, and client reception processes.
Developed and Sustained Relationships: Built and maintained solid relationships with stakeholders and customers, ensuring customer satisfaction and fostering long-term partnerships.
Lead Generation and Conversion: Researched new markets, identified leads, pitched services to clients, and converted qualified leads into sales, driving business growth.
Strategic Collaboration and Market Research: Collaborated with executives on cost-effective strategies and conducted market research to identify opportunities and enhance competitive positioning.
Integrated Staffing & Training Limited
Customer Service | Administrator | Business Development - Internship
March 2022 - September 2022
Customer Interaction and Query Resolution
Social Media and Content Management
Feedback and Operational Improvement
Developed and Sustained Relationships
Lead Generation and Conversion
Strategic Collaboration and Market Research
Dafrao International Limited
Sales Executive | Customer Service | Administrator | Online Market Researcher
January 2019 - January 2022
Customer Engagement and Issue Resolution: Responded promptly to inquiries, handled and escalated customer issues, and resolved complaints within stipulated SLAs to ensure customer satisfaction.
Sales and Reporting: Actively sought sales opportunities, prepared weekly and monthly sales reports, and supported management in strategic planning and decision-making.
Operational Support: Managed client records, generated invoices, and ensured the smooth operation of business processes by maintaining accurate documentation and adhering to company policies.
Educación
Ciencia de Datos
alx
Graduado en 2025
Data Science| AiCE | Virtual Assistant
ALX
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
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Idiomas
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Habilidades
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