Muthoni Muiruri

Oversee the customer service of the branch, providing support and solving complaints
Oversee all guidelines, and policies with respect to labour laws and human resource matters at the branch
Assist the branch manager in managing the branch, implementing all sales, and marketing objectives of the company
Oversee that the workshop and store functions are carried out in line with their responsibilities
Manage petty cash function
Monitor branch gaps, evaluate and strategize growth avenues in liaison with the management
Oversee and handle all customer feedback and complaints

Oversee the customer service of the branch, providing support and solving complaints.
Oversee all guidelines, and policies with respect to labor laws and human resource matters at the branch.
Assist the branch manager in managing the branch, implementing all sales and marketing objectives of the company.
Oversee that the workshop and store functions are carried out in line with their responsibilities.
Manage petty cash function.
Monitor branch gaps, evaluate and strategize growth avenues in liaison with the management.
Oversee and handle all customer feedback and complaints.

Identification of leads and making general sales pitches on what we offer.
Handling corporate clients and accounts.
Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Welcoming clients, recommending the right products and services to the clients while upselling and cross-selling.
Taking orders, informing of pricing while overseeing billing.
Scheduling bookings, appointments and answering questions about service outcomes.
In charge of document filing and archiving while sharing an analysis to aid in avenues of upscaling branch sales.

Formulated policies that lead to timely staff claims and expenditure forms leading to a reduction in touching other budget lines
Lead the company’s people development agenda, which entailed a talent assessment review; that closely identified gaps & subsequently improved business delivery
In charge of employees benefit programs, medical insurance, Sacco savings schemes and pension schemes

Formulated policies that lead to timely staff claims and expenditure forms leading to a reduction in touching other budget lines.
Lead the company’s people development agenda, which entailed a talent assessment review that closely identified gaps and subsequently improved business delivery.
In charge of employees' benefit programs, medical insurance, Sacco savings schemes, and pension schemes.

Developed and implemented policies and procedures touching on petty cash, cash disbursement & expense claims in the Nairobi office ensuring a cut down on unnecessary costs
Saved the African office budget by cutting down on paid flights to free flights
Providing coaching and training for new staff in the department

Developed and implemented policies and procedures touching on petty cash, cash disbursement, and expense claims in the Nairobi office ensuring a cut down on unnecessary costs.
Saved the African office budget by cutting down on paid flights to free flights.
Providing coaching and training for new staff in my department.

Oversaw contracts renewal dispatch and training new staff
Coordinated and scheduled daily meetings and travel plans for the Director
Oversaw giving competitive quotes and follow-up of pending payments from our clients

Hit the highest target on GHA loyalty program enrollment, hence generating sustainable and continuous business for the hotel during the pre-opening.
In charge of booking packaged holidays and non-reserved guests at the airport concierges desk at the airport.
In charge of upselling the hotel limousines and taxis at the airport and hotel concierge desk.

Hit the highest target on GHA loyalty program enrolment, hence generating sustainable and continuous business for the hotel during the pre-opening
In charge of booking packaged holidays and non-reserved guests at the airport at the concierge desk at the airport
In charge of upselling the hotel limousines and taxis at the airport and hotel concierge desk

Converted walk-in clients to in-house repeat guests and brought in revenue.
Anticipated guests’ needs by meeting them and delivering prompt service to clients while generating revenue for the hotel.
In charge of upselling the seafood restaurant and higher room categories by making guests aware of the restaurants and rooms upon check-in.

Converted walk-in clients to in-house repeat guests and brought in revenue
Anticipated guests’ needs by meeting them and delivering prompt service to clients while generating revenue for the hotel
In charge of upselling the seafood restaurant and higher room categories by making guests aware of the restaurants and rooms upon check-in

In charge of facilitation and issuance of internet plans as per guest needs.
Recommending places to visit, things to do and general safety measures to the new clients.
In charge of keeping the company payments updated and accurate.