Ndjaki Ndjaki

Collaborates directly with Marketing Director and executive team to understand business needs
Coordinates and consolidates information from customers and the various distribution channels with Excel, Power Query and Power Pivot
Analyses the solvency and risk monitoring of key account customers
Implements reporting and monitoring tools for sales activities
Analyses raw sales data collected from sales representatives and customers with Microsoft SSRS
Writes BI reports, dashboards and end-of-month best-estimate plans

Collaborated directly with marketing business unit and executive team to understand business tasks and customer needs
Performed ETL data products with Power Query
Wrangled Customers and Products data with SQL to draw actionable insights
Acted as liaison between different departments to translate technical business needs and help them sort out their technical issues
Analyzed web data, studied customer behavior, channel acquisitions with Google Analytics, and determine market growth to make recommendations.
Wrote ad hoc reports and dashboards to make recommendations based on analysis findings, and document the use of the Assooh Marketplace for current and future use.

Worked closely with stakeholders to understand business task and customer needs.
Conducted market research with web solution tools such as Google Trends, SEMrush, Similarweb to identify consumer trends and competitor offerings.
Analyzed customer behavior and acquisition channels with Google Analytics.
Defined and Analyzed sales KPI
Prepared reports and dashboards for recommendations

Provided top quality customer service to both French and English-speaking SFR clients needing remote technical assistance, resulting in 85% satisfaction
Performed remote troubleshooting using a variety of incident management tracking tools
Successfully walked customers through problem-solving process by effectively translating complex technical concepts into easy-to-understand language for non-technically oriented customers
Monitored and escalated severe issues to tier 2 support team
Maintained call history records and related problem documentation