Umar Yusuf
Member Success Analyst en Babbangona Farmer Services Limited
Ingeniería de energía renovable en Ahmadu Bello University Zaria
Nigeria
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Member Success Analyst en Babbangona Farmer Services Limited
Highly motivated and detail-oriented data analyst with 3+ years of experience in data analysis, visualizations, and reporting. Proficient in Microsoft Excel, Power BI, and AI tools. Able to leverage AI tools to uncover hidden insights and do pattern recognition in data.
Experiencia
Babbangona Farmer Services Limited
Member Success Analyst
January 2023 - Presente
Led a team of customer service agents to resolve member complaints within an SLA of 3 days, achieving a target of 98%
Coordinated and conducted NPS and CSAT surveys to measure customer experience and identify areas for improvement
Collaborated with cross-functional teams to resolve complex customer issues and implemented process improvements to enhance customer satisfaction and loyalty
Processed monthly payroll for over 1000 CSEs across the organization with zero errors
Prioritized customer satisfaction and operational efficiency, enabling 98% member (customer) retention
Educación
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
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Idiomas
Inglés
Hausa
Yoruba
Habilidades
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