Carl Abusah
Functional Consultant – Dynamics 365 Business Central (NAV) ERP/Data Analysis/Quality Assurance en TransNumerik
Contabilidad en Valley view university
Ghana
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Gana tu insignia¡Hola, soy Carl Abusah!
Functional Consultant – Dynamics 365 Business Central (NAV) ERP/Data Analysis/Quality Assurance en TransNumerik
ERP and CRM implementation specialist with 8+ years of experience in finance, business operations, and data analysis. Proven track record of leading end-to-end implementations of solutions like Microsoft Dynamics 365 Customer Experience, Salesforce, Xero and Dynamics 365 Business Central (NAV), driving process automation, and optimizing systems for efficiency and growth. Expertise in revenue recognition, financial reporting compliance, and workflow automation has consistently reduced manual workloads and enhancing decision-making. Industry experiences spans finance, retail, manufacturing, construction, healthcare, and customer service.
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Experiencia
TransNumerik
Functional Consultant – Dynamics 365 Business Central (NAV) ERP/Data Analysis/Quality Assurance
June 2022 - Presente
Developed training programs for finance users, reducing support requests by 40% and increasing productivity by 10%.
Built billing dashboards, cutting aged receivables by 30% and improving billing accuracy by 80%.
Led ERP implementations, achieving 85–95% client satisfaction and boosting retention by 25%.
Implemented an In-house Customer Service Module, leading to an 80% increase in support resolutions and enhanced customer satisfaction.
Automated data analysis processes, cutting report generation time by 50% and improving decision-making by 20%.
Tailored solutions to address client-specific requirements, resulting in a 15% increase in client ROI and a 10% improvement in project profitability.
Proactively engaged with clients to gather feedback and provide ongoing support.
Freelance
Salesforce Administrator
June 2022 - Presente
Delivered comprehensive Salesforce solutions, enhancing opportunity tracking and sales pipeline visibility, resulting in a 20% increase in lead conversions.
Built automated workflows, reducing manual data entry by 30% and increasing operational efficiency.
Developed custom reports and dashboards for sales teams, improving forecast accuracy by 25%.
Configured Service Cloud, improving support delivery by 40% through system optimization.
TransNumerik
ERP Functional Consultant & Country Coordinator
February 2021 - June 2022
Successfully led multiple ERP implementations, with 20% increase in client referrals.
Implemented standardized ERP methodologies, reducing project delivery time by 15%.
Delivered client support and training, reducing support tickets by 30%.
Directed office operations, increasing productivity by 15% while elevating client satisfaction.
Served as a liaison with headquarters, improving communication efficiency by 30%.
AO Holdings Limited
Functional Consultant – Business Central/Dynamics NAV & Business Analyst
November 2019 - February 2021
Vetted financial accuracy of transactions during ERP go-live, achieving a 95% accuracy rate.
Designed training programs to boost user proficiency, reducing support requests by 20%.
Spearheaded successful change management initiatives, increasing user adoption by 25%.
Busy Internet Ghana Limited
Account Payable Administrator
September 2015 - November 2019
Prepared financial reports for accounts payable activities, ensuring accuracy and compliance.
Assisted with departmental budgets, analyzing variances for cost-saving measures.
Utilized Power BI dashboards for real-time insights, enhancing decision-making.
Busy Internet Ghana Limited
Account Receivable Officer
February 2015 - September 2015
Developed financial analysis reports, providing insights into receivables performance.
Executed aging receivables reduction initiatives, decreasing overdue accounts by 20%.
Optimized collections processes with automated reminders, increasing efficiency by 30%.
Educación
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