Joseph Achinivu
Learning & Development Specialist en Wema Bank
Comunicación Masiva en Abia State University
Nigeria
¡Hola, soy Joseph Achinivu!
Learning & Development Specialist en Wema Bank
Dynamic and results-driven Learning and Development Specialist with over 2 years of experience in designing, implementing, and managing comprehensive training programs.
Redes sociales
No se agregaron enlaces sociales
Experiencia
Wema Bank
Learning & Development Specialist
June 2023 - Presente
Facilitated internal weekly training sessions for contact center agents.
Facilitated quarterly external training sessions.
Designed and developed annual training plans.
Implemented talent management initiatives.
Provided coaching to bottom performers.
Updated on new products and best practices.
Analyzed and provided performance trends.
Evaluated the effectiveness of programs.
Wema Bank
Customer Service Officer, Outbound Desk
April 2022 - June 2023
Handled at least 300 dispute tickets per day.
Filed dispute transactional complaints.
Handled inbound complaints and inquiries.
Contacted customers for inquiries.
Engaged with dissatisfied customers.
Provided new customer onboarding services.
Educación
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
No se agregaron proyectos
Idiomas
No se agregaron idiomas
Habilidades
No se agregaron habilidades
¿Listo para una experiencia personalizada? Utilizamos cookies y tecnologías similares para adaptar nuestro sitio especialmente para ti. Al hacer clic en 'Aceptar', nos das luz verde para utilizar cookies y tecnologías similares. 🍪