Salesforce Administrator

AWS Cloud Practitioner

Google Technical Support Fundamentals

Configured Salesforce for enhanced case resolution resulting in a 20% reduction in average case time resolution
Improved data accuracy for reporting achieving a 15% improvement in data accuracy
Customized user interface for greater usability boosting user adoption by 25%

Simulated IT Support Environments on AWS and GCP
Strengthened Troubleshooting Skills in Real-Time Scenarios
Explored Emerging Cloud Support Tools and Best Practices

Resolved Electrical Issues to Minimize Downtime
Enhanced Customer Satisfaction through Prompt Response
Conducted Customer Handover and Education Sessions

ALX is a career accelerator on a mission to identify, develop, and equip Africa’s next 3 million leaders.

With our 21st-century programmes in digital transformation, business intelligence and support, and entrepreneurship, we're upskilling young Africans and providing them with opportunities to grow their careers and make a significant impact.

Brian Mwangi

¡Hola, soy Brian Mwangi!

Redes sociales

Experiencia

Educación

Certificaciones y Distintivos

Proyectos

Idiomas

Habilidades

Brian Mwangi

¡Hola, soy Brian Mwangi!

Redes sociales

Experiencia

Volunteer/Learner – Clicked

IT Support Engineer

Home Labs

Cloud Lab Experience

Nibav Home Lifts

Elevator Maintenance Engineer

Educación

Salesforce Administrator

ALX Africa

AWS Cloud Practitioner

Emobilis Training Institute

Google Technical Support Fundamentals

Coursera

Computación en la Nube

Emobilis

Ingeniería de Instrumentación y Control

Egerton University - Njoro

Certificaciones y Distintivos

Proyectos

Idiomas

Habilidades