Opeoluwa Obitayo

Accurately enter and maintain client data in organizational databases, ensuring confidentiality and compliance with company standards.
Verify accuracy of client information and update records to reflect individualized care plans.
Support administrative operations by managing digital and paper-based documentation.
Collaborate with the care team to ensure alignment between data records and service delivery.

Conducted in-depth financial analysis on trade instruments to ensure risk mitigation and creditworthiness assessments.
Collaborated across teams to streamline transaction workflows which enhanced productivity by 20%.
Identified and drove project innovations to improve trade efficiency.
Leveraged the 'SWIFT' application to facilitate efficient communication and timely resolution of issues with offshore banks.
Maintained strong attention to detail to ensure adherence to trade finance regulations and internal controls.

Managed operations of financial systems accounting, functionality, data flow, controls, mappings and data mining across fifty stations.
Coordinated pay-on-delivery teller reconciliation daily.
Managed cash flow: Daily banking of all cash on delivery packages.
Lead the monitoring of transactions carried out on the company’s account.
Implemented customer service strategies to support transformation of processes.
Documented and reported all documents regarding bank and cash transactions.
Provided escalation of financial discrepancies from all cash touch points within twelve hours of discovery.

Established new strategies to track and manage pickup requests from all channels, resulting in 20% increase in delivery success with couriers.
Improved operational efficiency through daily package reconciliation.
Contributed to operational growth by identifying positive trends that improving delivery times.
Performed daily, weekly and monthly analysis of both pickup and deliveries to project for the future and measure performance.

Provided quality improvement and evaluations via remote monitoring of calls (recorded and live calls), live chats, emails, social media channels.
Utilized quality monitoring data management tools to compile and track performance at team and individual level.
Designed interaction monitoring in reports for management review to increase quality standards.

Migrated old policies from previous database to a new one and ensuring daily goals are being met.
Renewed policies and adjusted necessary details as required.
Submitted daily reports and escalated issues affecting workflow.
Collaborated with other team members to ensure policies were migrated and well-documented.