Mustapha A. Sesay

Attend to customers, close sales, and assist management in collecting payments within the stipulated terms.
Promote Orange Liberia products, handle customers' feedback, and provide professional advice and services.
Develop key strategic account business plans and prioritize opportunities necessary to close high-value sales.
Troubleshoot and evaluate solutions in real time to provide quality services to customers.
Interact with other departments in the organization to ensure the proper handling of customer requirements.
Timely preparation and submission of proposals/quotations in line with established B2B business processes.
Complete all administrative requirements in a timely and accurate manner.
Work closely with others to share bright ideas and best practices that will improve team performance.
Ensure timely reporting and communications as frequent and bi-directional as stipulated by management.
Plan, organize, and facilitate high-level meetings with clients and internal stakeholders.

Contributed to the development, testing and launching of two best-selling products (Internet Pro and Smart bundles).
Developed Draft User Acceptance Test booklets for B2B and B2C offers.
Served as Project Assistant for the User Acceptance Test (UAT) and successfully supervised 5 UAT interns.
Tested all available offers on new billing platform (Amdocs V9.4) and submitted relevant reports to senior management.
Provided trainings for Accounts Managers on new B2B offers such as Internet Pro and Smart bundles.
Wrote telemarketing scripts and provided trainings for the telemarketing team which reduced the churn rate.
Developed test booklets and tested all B2B offers by making follow-ups with Intelligent Network (IN) on offers implementations.
Collaborated in developing the FAQ, customer journeys, and technical specifications for all B2B offers.
Completed sales-related and marketing administrative projects that included running marketing and sale reports.
Conducted research on the telecommunication industry in Liberia that informed major senior management decisions.
Provided administrative support for various projects, which included project-meeting schedules, surveys and minutes of meetings.
Provided trainings for Account Managers on how to navigate the Customer Relationship Management application software.
Provided training for foot soldiers, corporate sales agents, POS agents, and customer care agents.