Deogratious Aina

Manage overdue accounts and achieve a collection rate of 95%
Collaborate with sales teams to resolve customer payment issues, improving customer satisfaction ratings.
Conduct credit assessments for new customers, reducing bad debt by 98%
Prepare monthly reports on account statuses and collection efforts for management review
Process invoices and manage daily collections, maintaining an average DSO (Days Sales Outstanding) of 7 days
Developed strong relationships with clients to facilitate timely payments.

Cultivated partnerships with over 20 local community leaders, resulting in a 30% increase in collaborative initiatives that improved service delivery and collections.
Streamlined branch operations, reducing operational costs by 15% while maintaining customer satisfaction scores above 90%.
Achieved a 25% growth in portfolio quality through effective performance management strategies.
Managed branch finances leading to a 20% increase in profitability year-over-year, with PAR maintained below 5%.
Designed innovative sales strategies resulting in a 40% increase in new client acquisition.
Led and coached high-performing teams across multiple branches.
Acted as power of attorney during critical challenges, preserving operations without service interruptions.

Attained a cash ratio/repayment of 75%
Mobilized 20+ stage leaders and boda communities
Handled 85% of customer requests and grievances within 7 days
Achieved an effective repayment of 85% from 42%
Achieved a PAR 30 of 2.5% from 5%

Fostered a culture around data quality to facilitate decision making
Managed and built team capacity for stable weekly vetting of pipeline applicants
Ensured that the vetting processes maximized the quality of portfolio inflow
Monitored and enforced credit best practices and other operating procedures

Trained customers on basic financial literacy to facilitate payments and paying culture
Coordinated with local authorities to facilitate field operations
Managed a portfolio of 170 clients through follow ups on repayment schedules and promises
Became the staff engagement chairperson
Attained a staff engagement score of 4.5/5 in 2019

On boarded 453 leases while following the set policy guidelines
Staff engagement committee vice chairperson
Registered zero data quality issues
Evaluate applicant’s credit worthiness in line with existing guidelines

Attained 12 business clients(hotels and restaurants)
Marketed to 25 households and supplied them onions and small scale Irish potatoes
Collected 100% of suppliers made on credit

Attained 53 groups for the VSLA model through village Local councils and parish chiefs
Liaised with village authorities and parish leaders
Disbursed 104 salary loans and 30 business loans
Created and maintained relations with Lacor Hospital management for salary loan