Zahra'u Musa Nura

Automation of deployments and workload configuration/management using Azure DevOps in building and maintaining repeatable infrastructure as code.
Managed and maintained Azure cloud environments, overseeing day-to-day operations, resource provisioning, and system monitoring to ensure optimal performance and availability.
Maximized the use of Windows PowerShell, Azure CLI and the Azure portal for deployments and management of Azure products.
Troubleshooting and resolving issues related to Entra ID, Azure Key Vault, Azure Storage, Entra Domain Service, RDS, load balancers, Azure Log Analytics.
Experience with configuration of Azure Security (NSG, ASG Sentinel, Security Centre, Defender, ACL, Azure Firewall, Policy).
Troubleshoot and identify performance, connectivity and other issues for the applications hosted in Azure platform.

Designed and maintained CI/CD pipelines, ensuring smooth deployment and integration processes.
Leveraged AWS core services, including S3, EC2, and IAM, for efficient cloud operations and management.
Managed and maintained Kubernetes clusters, facilitating seamless container orchestration and deployment.
Integrated Git actions into build pipelines, promoting effective version control and collaboration.
Implemented containerization strategies using Docker, streamlining development and deployment processes.
Excellent knowledge of Amazon Web Service (AWS) Platform. Ability to diagnose, analyzed and fix cloud related issues.

Implemented Azure Networking solutions including Virtual Networks, gateways for point-to-site and site-to-site VPN connectivity, Load Balancers and Application gateways.
Resolving cloud-related issues in IaaS, PaaS and platform cloud model.
Experience with Office 365, Azure Information Protection, M365 Security, Azure Identity Protection, Microsoft Defender Suite (Identity, Endpoint, Office 365, Cloud App), Endpoint Management (MECM/MDM), Intune.
Automation of deployments and workload configuration/management using Azure DevOps in building and maintaining repeatable infrastructure as code.
Troubleshoot and identify performance, connectivity and other issues for the applications hosted in Azure platform.
Build strong relationships and show technical expertise to deliver quality, client-centric solutions using Microsoft technologies.
Managing database functions such as upgrading, patching and monitoring using Azure SQL database.
Experience in administering Azure environment, Azure service integrations, Subscription implementation and management, Microsoft Entra ID, Microsoft Entra ID Connect, Azure security.

Provided technical support and assistance to enterprise customers, ensuring timely resolution of issues and inquiries.
Built and hosted web applications using Azure App services. Deployed Virtual Machines –Client Machine, Linux machine, Ubuntu and Windows Servers. Established connections using Remote desktop or Bastion.
Demonstrated proficiency in troubleshooting web applications, APIs, and server-related problems using command line, stack traces, and log files.
Interacted with customers directly to understand their needs, identify solutions, and provide guidance on product usage.
Collaborated with cross-functional teams to escalate and resolve critical issues, ensuring seamless customer experience.

Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
Utilize CRM software to capture customer interactions and retain accurate records.
Manage inbound and outbound customer communication to address inquiries, resolve issues, and offer product/service information.
Meet or exceed key performance measures such as call handling time, resolution time, and customer satisfaction.
Handled a high volume of customer calls, emails, and live chats in a fast-paced atmosphere.
Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
Multitasked effectively to simultaneously handle website chat and telephone customers’ needs.

Cybersecurity awareness tours/awareness campaign.
Researching on latest threats to end users through interaction with individuals in the local community.
Created reports that can be used to identify trends and establish metrics.
Participating in risk assessment with key business partners in the division and creating the Executive Summary Findings Report from the workshops.

Troubleshooting servers and reviewing the status of these servers.
Supported the implementation of all system upgrades and enhancements and new/existing module rollout.
Optimized OS environment by streamlining installation of Client and Server OS (Windows and Linux).
Managed user accounts and access privileges by adding network users to the domain and regularly updating passwords, adhering to security best practices.
Coordinated and provided technical support to users across the organization, offering guidance, troubleshooting assistance, and solutions for various hardware and software issues.