Cynthia Okumu

● Monitoring bank’s operations for correct accounting procedures.

● One point telephonic contact to customers on banking solutions

● Performing administrative and clerical duties such as data entry and filing, when necessary

● Resolving customer complaints and queries

● Presenting and cross-selling banking product to ensure high quality client service

● Processing both cash and cheque deposits, cash and cheque withdrawals, RTGS AND TT processing.

● Deploys innovative sales strategies to optimize revenue generation, increasing average transaction value.

● Surpasses monthly targets by meticulously following up on leads and swiftly closing deals, consistently exceeding goals.

● Elevates product expertise by actively participating in training sessions staying abreast of industry trends.

● Deliver unparalleled customer service, resulting in significant rise in positive reviews and referrals.

● Account opening, dormant account activations

● Data collection, analysis, interpretation and presentations.

● Administering questionnaires and focused group discussion questions

● Conducting Environmental measurements(emission levels, noise levels and electromagnetic fields(EMF)levels

● Monitoring and evaluation of the project

● Report writing

● Field work/site visits to different parts of the country.

● Mobile registration of citizens for huduma card number on site, door to door or to institutions

● Recording data captured by use of biometric kits and data capture forms

● One on one interview with those to be registered

● Physical and actual data capture of biometrics and facial features

● Data protection and privacy

● Maintained efficient office operations by managing administrative tasks such as filing, photocopying, and organizing documents.

● Managed office supplies and inventory levels to ensure seamless workflow, optimizing stock levels and reducing wastage.

● Assisted in organizing corporate events and meetings, contributing to successful outcomes and positive feedback from participants.

● Maintained cleanliness and organization in office spaces, creating conducive work environment and enhancing productivity.

● Collaborated with team members to complete ad-hoc tasks and projects, demonstrating flexibility and teamwork in achieving departmental goals.

● Response to emails and calls

● Stock taking

● Petty cash management

● Facilitate efficient voter registration process by accurately capturing citizens data, resulting in reduction of registration time during peak periods

● Ensured electoral transparency by meticulously organizing and maintaining voter registration records, contributing to decrease in discrepancies.

● Managed polling station logistics with precision, ensuring timely set up and adherence to electoral guidelines resulting to 100% compliance rate.

● Resolved voter queries and complaints promptly to uphold service standards and foster public trust.

● Maintained confidentiality and integrity in handling sensitive electoral materials, earning commendation for adherence to security protocols

● Counting, tallying and announcement of provisional results at the polling station and delivering the same to the RO.

• Ensure safe custody of all entrusted documents, document handover of all election materials and equipment to the RO after the By-Election.

• Assist in the training of polling/counting clerks.

• Any other duties as assigned by the Returning Officer

● Conducted insightful interviews with precision and thoroughness, gathering high-quality data for client projects.

● Implemented robust research methodologies to ensure reliability and validity of collected data, resulting in accurate insights for decision-making.

● Managed fieldwork operations effectively, coordinating schedules and resources to meet project deadlines and budget constraints.

● Engaged with diverse populations to gather representative samples, demonstrating cultural sensitivity and adaptability in various environments.

● Administered surveys and questionnaires with professionalism and attention to detail, maintaining data integrity throughout data collection process.

● Collaborated with cross-functional teams to ensure alignment between fieldwork activities and research objectives, fostering synergy and achieving project milestones.

● Field data collection

● Arranging interviews with respondents from pilot project previously done to help with data entry

● Conducting interviews using structured questions and accurately recording feedback on questionnaires and tablets