Jacob Keith Whatcott

Maintained detailed accounting records and generated timely financial reports following GAAP and company policy.
Managed accounts payable and receivable, including validating transactions, posting entries, preparing batch payments, and conducting adjustment audits.
Supported payroll processing by assisting with weekly payroll and maintaining accurate employee records.

● Maintain comprehensive accounting records and generate timely financial reports in compliance with company policies and GAAP standards.
● Manage accounts payable and receivable processes by validating, posting transactions, preparing batch payments, and conducting audits for adjustments.
● Provide support for payroll processing by assisting with weekly hourly payroll and maintaining accurate payroll records in accordance with company policies.

Processed invoices from fuel suppliers and verified delivery documentation to ensure accuracy in billing.
Coordinated with vendors and bulk fuel teams to resolve discrepancies and ensure timely payments.
Assisted with audit requests by preparing financial records and documentation for both internal and external review.

● Managed Invoices from fuel suppliers & verified delivery paperwork to prepare for billing.
● Assisted manager with audit paperwork requested from internal/external sources.
● Worked with Bulk orders & vendors to create good communications for accurate paperwork & payments.

Independently organized and filed a backlog of vehicle titles, ensuring accuracy and document integrity during a high-volume period.

● Worked independently to correctly file excess titles during high-volume period.

Served as the first point of contact for customers experiencing technical equipment issues.
Created and managed service cases and routed customers to appropriate technicians.
Achieved 99% on customer service performance assessment.

● Acted as a gateway to customers with equipment problems by answering their calls, creating and managing cases, and connecting them with a proper technician.
● Obtained 99% on assessment.

Designed a detailed software training guide adopted company-wide to streamline employee onboarding.
Trained new team members in customer service procedures and transaction handling.
Delivered prompt, friendly, and honest service to customers while supporting operations.

● Mapped out entire software program with instructions for employees to follow. It was so effective with new employees that it was implemented at the owners’ locations.
● Trained new employees in mechanics of daily transactions and customer interactions through a competency-based approach.
● Provided friendly, accurate, and honest service to customers as well as teammates and managers.

● Mapped out entire software program with instructions for employees to follow. It was so effective with new employees that it was implemented at the owners’ locations.
● Trained new employees in mechanics of daily transactions and customer interactions through a competency-based approach.
● Provided friendly, accurate, and honest service to customers as well as teammates and managers.

● Installed electrical plugs, switches, and light fixtures in industrial buildings and commercial homes.
● Learned many precautions and procedures in high voltage power.
● Finished team objectives together by completing tasks and assignments for customers.

● Maintained professional climate of commercial clients while performing custodial and maintenance duties.
● Planned and worked together as a team in finishing tasks with successful client satisfaction.