BEN WAKHUNGU
Server Services Specialist - Team lead en Absa Bank Plc
A.I.C Missionary Cornerstone Primary School
Kenia
Prepárate para trabajar de forma remota con la evaluación Anywherepro
¡Aumenta tus posibilidades de conseguir tu trabajo híbrido o remoto soñado hoy!
Gana tu insignia¡Hola, soy BEN WAKHUNGU!
Server Services Specialist - Team lead en Absa Bank Plc
I am an excellent communicator and a result-oriented with remarkable interpersonal and organizational skills. My interest in people has made me a good team player who can blend well with people from all social classes. I have a passion for higher achievement thus deep commitment to assignments given to me.
Redes sociales
No se agregaron enlaces sociales
Experiencia
Absa Bank Plc
Server Services Specialist - Team lead
August 2021 - Presente
Supporting of all operations that are involved in the server, storage, backup and Print Services.
Single point of contact for one or more business units to represent IT services.
Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
National Bank Limited Kenya
Infrastructure Engineer
September 2018 - August 2021
Perform first level end-user support for all Servers hardware, operating systems and office suites.
Participate in regular reviews of server needs to help in meeting increasing demand and requirements.
Compile and maintain documentation on ICT purchase, expenses, budget and hardware inventory.
Consolidation and management of vendors/suppliers.
Rationalize and standardize utilization of computer equipment.
Perform basic installations/upgrades of Servers based hardware/accessories, operating systems and application suites to meet user demands.
Perform periodic performance reporting for all hardware and systems to support capacity planning.
Maintain configuration and documentation of all Server hardware in the bank.
Organizing Server preventive maintenance schedules.
Equity Bank Limited Kenya
Subject Matter Expert - IT Service Desk and NOC
July 2016 - August 2018
Configuration Management of IS Systems. Perform a detailed recording and updating of information that describes an enterprise's hardware and software, versions, locations, network addresses of hardware devices.
Provide expert management of IT application incidents, root cause analysis, management of problems and closure of recurring incidents.
Responsible for Enterprise wide HP Service Management system.
Responsible for Enterprise Customer experience monitoring Systems (HP Business Service Management, Real User Monitoring, Business Process Monitoring, SiteScope, HP NNMi, HP NA, Oracle OEM and SolarWinds).
System Administration of Service Management Center Applications suites HP Service manager, HP SiteScope, HP NNMi, HP NA, HP UCMDB and HP BSM.
Equity Bank Limited Kenya
Service Desk Analyst
March 2015 - July 2016
Receiving, processing and resolution of ICT users’ incident reports and service requests.
Service Provision as per SLAs.
Qualify that services are in the Service Catalogue.
Microsoft Active Directory administration support
Incident resolution as per SLA
Educación
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
No se agregaron proyectos
Idiomas
No se agregaron idiomas
Habilidades
No se agregaron habilidades