Cetric Omwembe
Business Development Lead/Support Engineer en Baobab Systems Limited
Ciencias de la Computación en University of East London
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Business Development Lead/Support Engineer en Baobab Systems Limited
I'm a talented IT Systems/ Server Administrator with 4+ years of diverse technical knowledgeseeking...customer acquisition. Skilled in strategic planning, customer relationship management, and market analysis.
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Experiencia
Baobab Systems Limited
Business Development Lead/Support Engineer
February 2023 - Presente
Installation of servers, both windows and linux systems
Maintenance of servers
Installation of PBX phone systems (3CX and Asterisk)
Website hosting and website maintenance
Conducted a business plan and strategy, developed business model, and participated in all facets of the business development.
Communicated with clients to identify and formulate their requirements; customized product to ensure that it was in compliance with the clients' needs.
Recruited and trained all new personnel to ensure the company's vision and goals were fully met.
Peakers Technologies
Managing Director
November 2021 - Presente
Founded a company which specializes in the development of software products to automate the customer service processes and procedures as much as possible.
Conducted a business plan and strategy, developed business model, and participated in all facets of the business development.
Communicated with clients to identify and formulate their requirements; customized product to ensure that it was in compliance with the clients' needs. Recruited and trained all new personnel to ensure the company's vision and goals were fully met.
Musoni Microfinance Ltd.
Assistant Customer Experience Officer
January 2019 - March 2021
Receiving incoming calls from customers
Making outgoing calls to customers
Coming up with reports for incoming and outgoing calls.
Marketing the company’s products
Responding to customers inquiries via email, online chat, and social media platform
Allocating transactions to client’s account
Educación
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