Aramide Rasheed

Gathered and elicited requirements from project stakeholders to develop detailed user stories, process models, and business requirement documents to support the development of Sterling H.E.A.R.T Products.
Documented and analyzed business, functional and technical requirements for business and technical users and improve stakeholder consensus by 35%.
Facilitated stakeholder meetings with cross‐functional teams through project planning, monitoring, and execution phases which resulted in enhanced adherence to timelines by 15%.
Collaborated with stakeholders in the delivery of projects, and enhancements which strengthened the adoption of H.E.A.R.T products, resolution of customer complaints, and revenue growth by 60%.
Support functional testing and User Acceptance Testing (UAT) as necessary.
Proactively engage in Sprint planning, Sprint reviews, Scrum meetings, and other agile ceremonies.
Take the lead in tracking and resolving issues, including issue logging, progress tracking, regular updates communication and lessons learned which resulted in cost savings of over 89% and increased future project execution efficiencies.
Maintain ongoing collaboration with the Development Team throughout the development cycle to ensure alignment with current business and operational needs.
Participate in reviewing application designs, functional requirements, and specifications.

Provide trustworthy feedback and after-sales support
Research prospective accounts in the target market.
Develop a business development strategy focused on financial gain and customer satisfaction.
Build long term relationships with new and existing customers.
Develop entry level staff into valuable salespeople.
Conduct research to identify new markets and customer needs.

Managed projects and served as primary liaison between client and multiple internal teams to clarify goals and meet standards and deadlines.
Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
Collaborated with stakeholders to define features, integrations and partnerships.
Delivered timely support by tracking issues and communicating resolutions to stakeholders.
Improved processes and procedures to achieve key performance metrics.
Analyzed data, insights and findings to support business and technical decisions.
Redesigned processes to maximize benefits and quantifiable improvement in business metrics and illustrate roadmaps to future projects.
Simultaneously oversaw 5 projects to completion.
Analyzed workflows and established priorities for daily operations.
Met with stakeholders to collaborate and resolve problems.

Led and executed comprehensive analyses of business performance in alignment with organizational objectives.
Effectively communicate complex information to non - technical stakeholders.
Identified problem areas and devised practical solutions to enhance operational efficiency.
Collaborated with stakeholders to evaluate business progress, pinpoint issues, and address shortcomings.
Developed strategic plans to implement adjustments where necessary, optimizing overall business performance.

Performed a variety of administrative duties, including answering phones, taking, and delivering messages, writing memos, making copies and greeting visitors.
Maintained office schedules and filing systems.
Served as a friendly and helpful first point of contact in the Administration Office.
Edited and proofread written advertisements and submitted them to local newspapers.
Directed visitors to appropriate offices and wings.
Managed office correspondence and incoming and outgoing mail.
Settled any client disputes in a professional and pleasant manner.

Monitored student progress and performance and maintained meticulous documentation for each student.
Assessed the needs of students and modified teaching style and lesson plans to accommodate different learning needs.
Taught students with various learning needs and helped them achieve their greatest potential.
Collaborated with other Teachers to connect curriculum and deepen the level of learning taking place.
Communicated with students and families of students in a professional manner.

Served as a resolute and supportive Intern in a fast-paced environment.
Responded to web correspondence, social media post and emails.
Answer phone inquiries, direct calls and provide basic information.