Wushiya Yakubu

 Help-desk Support; In charge of the registration of complaints and response received by beneficiaries and non-beneficiaries at Distribution point.
 Actively participate in sensitization and information sharing sessions for the beneficiaries in addition, the communities related to their right to file complaints and receive feedback.
 Maintenance of an effective record and filing system for all complaints solved and pending Issues including correspondences and other related documents for quick and easy reference.
 Report any issue which needs immediate action to the MEAL Officer and follow up on the resolution of such issues.
 Conduct verification and screening of the non-beneficiaries who want to be included in the Program.
 Check their documentation and communicate their names to the Data Tally Clerk To avoid duplications.
 Conduct MUAC screening of the beneficiaries if needed.
 Provide counselling and sensitization to the mothers and caregivers who come to file their complaints, ensure that they understand the program and the admission mechanism.
 Oversee providing feedback to the complainants when complaints are resolved, with the support of the Food Management Committees.