Beryl Lulu
Content Moderator en MAJOREL
Comunicaciones Masivas en Technical University of Mombasa
Kenia
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Content Moderator en MAJOREL
As an accomplished professional with a lot of experience maximizing customer satisfaction through exceptional 2 years of Customer service, 2 years of Content Moderating and 4 years of Mass Communication, I possess a breadth of knowledge and talents. With my proven commitment to building strong customer relationships, I am prepared to extend my record of excellent service to your team.
Experiencia
Content Moderator
September 2022 - Presente
Reviewing website content to ensure that it follows company guidelines.
Reviewing content to determine if it violates any laws or regulations
Reviewing content for obscene language or inappropriate images
Reviewing content for legality in order to remove illegal material
Content Moderator
September 2021 - Presente
Reviewing website content to ensure that it follows company guidelines.
Reviewing content to determine if it violates any laws or regulations
Reviewing content for obscene language or inappropriate images
Reviewing content for legality in order to remove illegal material.
Customer Service Representative
September 2021 - August 2022
Manage large amounts of incoming phone calls
Identify and assess customers' needs to achieve satisfaction
Provide accurate valid and complete information by using the right methods
Handle customer complaints provide appropriate solutions and alternatives within the time limits
Responding to customer's review and general information
Media Council of Kenya
Project
March 2021
Project with the media council Kenya on impacts of Covid 19 on business agencies where I did the following:
Research of analysis of the affected area
Get one on one interviews with the HRs of the agencies
Write reports back to the media council of Kenya on the progress
Present the research done on the media house assigned
Sayare FM
News Anchor, Editor and Radio Host
June 2019 - August 2019
Prepare the show clock
Form a script of the show
Providing accurate waiting times
Organizing meetings, interviews and schedule
Gathering and presenting new information
Work closely with the reporters and the producers
Broadcasting news casts
Educación
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
No se agregaron proyectos
Idiomas
Inglés
Francés
Coreano
Suajili
Habilidades
Customer Experience
Communicating
Customer Care
Administering Office