Description

Position Title: Finance Operations Manager - AR
Department: Financial Operations
Location: Mumbai, India
Reporting To: Head of Financial Operations
Working Hours: 10AM IST - 7PM IST

Role Overview:

We are looking for a dynamic Manager to helm our Customer Side Finops team. In this role, you'll not only manage global Financial operations for customers but also get to work with cutting-edge financial tools, banking integrations, and virtual account wallets. If you thrive on optimizing processes and driving efficiency across a global platform, this is the opportunity for you.

Why You’ll Love This Role:

This is not just any Financial Operations management role—it's an opportunity to work with innovative financial tools in a fast-moving, high-volume environment. You'll be at the forefront of optimizing our global Financial operations, driving change, and making a significant impact for the team. If you have the experience and passion for taking on complex challenges and leading a high-performing team, we want to hear from you.

Key Responsibilities:

Leadership & Management:

• Lead, mentor, and manage a team of 8, ensuring high performance, motivation, and continuous development.
• Set clear goals and objectives for the team, with a focus on handling high volumes of transactions and invoices efficiently.

• Collaborate with other departments to support overall company objectives in a high-growth environment.

  Global Financial Operations:

• Oversee and manage global Financial operations for customers across multiple regions, ensuring compliance and consistency in handling large volumes of invoices.
• Handle a high-volume AR function, managing the processing and reconciliation of thousands of invoices per month.
• Develop and implement strategies to enhance financial operations performance in line with our ambitious growth plans, aiming to scale the AR function from supporting millions to over $100M+ in monthly transactions.

• Coordinate with global teams to handle diverse Finops functions, including cross-border challenges and integrations.

  Systems & Technology:

• Optimize AR systems (e.g., ERP) to handle tens of thousands of invoices monthly, ensuring efficiency and accuracy in invoicing, reconciliations, and reporting.
• Manage diverse payment types and lead initiatives to integrate new technologies or upgrade existing systems, with a focus on banking integrations, card acquisition payment types, ACHs, bank transfers, cheques, and virtual account wallets.
• Design and optimize invoice templates to ensure clarity, compliance, and efficiency in billing processes.

• Work closely with the IT team to resolve system-related issues and implement improvements that support high-volume operations.

  Process Optimization:

• Identify areas for process improvement within the Customer side Finops, focusing on handling high volumes and streamlining operations to enhance efficiency.
• Implement best practices in the processes, ensuring they are applied consistently across the team to support scalability.

• Develop and maintain policies and procedures, ensuring they are up-to-date, effectively communicated, and geared towards handling high transaction volumes.

  Financial Accounting Flow:

• Ensure accurate and timely recording of transactions in the financial accounting system, handling thousands of transactions monthly.
• Ensure that all credit notes and invoices are processed accurately and in a timely manner.
• Work closely with the finance team to reconcile AR sub-ledgers with the general ledger in a high-volume environment.

• Support the monthly, quarterly, and annual financial close processes, ensuring that customer-related entries are accurate and timely.

  Reporting & Analysis:

• Generate regular reports and analysis for senior management, with a focus on high-volume data trends, risks, and opportunities.
• Provide insights and recommendations for improving the processes and customer query resolution in a fast-moving environment.

• Collaborate with the finance team on reporting in the accounting software, supporting decision-making with accurate, high-volume data.

  What you'll get:

• Opportunity to shape and optimize operations in a growing, fast-paced company
• Significant responsibility and influence on process improvements and quality standards
• Collaborative, dynamic work environment with growth potential
• A great company culture.

• Bachelor’s degree in Finance, Accounting, or a related field (Master’s degree or professional certifications such as CPA, CMA is a plus).
• Minimum of 6-7 years of experience in Financial Operations, with at least 1 year in a leadership role, handling thousands of invoices monthly.
• Proven experience in managing global Financial operations across multiple regions, with a focus on high-volume processing.
• Proficiency in ERP systems (e.g., Oracle/Netsuite) and other Finops-related software, with a preference for candidates experienced in banking integrations and virtual account wallets.
• Demonstrated experience in process optimization and driving operational efficiency in high-growth environments.
• Extensive experience in managing high-volume AR functions, with the ability to handle thousands of invoices per month.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to lead and collaborate with cross-functional teams.
• Experience with automation tools in Finops processes, particularly in high-volume environments.
• Experience in working with large multinational corporations, managing AR functions that support substantial monthly transaction volumes.
• Familiarity with card acquisition payment types, ACHs, bank transfers, and virtual account wallets.