Fraud Manager Role Description

We are looking for a Fraud Manager to join our Fraud Team in South Africa where progress, excellence, and humility are valued as highly as technical excellence.

Leading a team, you will work as a servant leader, coach, and contributor within the fraud team. You will own the full cycle of consumer fraud risk management, from establishing systems and processes for prevention to leading analytical detection and diagnosis of fraud events, to preparing and carrying out investigations in the field, managing criminal proceedings, and implementing mitigation measures as necessary.

This is an exciting role if you are ready for that step up to manage the country-wide direction for South Africa, policies, and processes, investigative prioritization, and operational execution with regard to all fraud and potential fraud cases related to customers, sales agents, and repayment of loan obligations associated with M-KOPA’s products and services.

You will be primarily engaged in fieldwork (90%), conducting investigations directly in various locations and managing senior stakeholders within the business.

What's exciting about this role?

Are you ready to be a trailblazer in fraud management? As a Fraud Manager, you’ll lead the charge in revolutionizing our fraud detection and prevention strategies. You will conduct field investigations and provide top-notch training and support to ensure our fraud detection is both thorough and effective.

Overseeing complex projects, you’ll manage risks, deliverables, and budgets while forging powerful partnerships with police, Legal, and Internal Audit teams to proactively identify and mitigate risks.

This role offers the opportunity to lead a dynamic team of field investigators and data analysts, spearheading efforts to prevent, uncover, and address fraudulent activities across M-KOPA’s operations in South Africa. You’ll pioneer new strategies, champion data-driven decision-making, and foster a culture of accountability and excellence.

Imagine collaborating with top clients and diverse departments to craft cutting-edge solutions, pushing the boundaries of technology to outsmart fraudsters. If you’re driven by making a tangible impact and excited by the challenge of staying one step ahead of emerging threats, this is your opportunity to lead with innovation and shape the future of fraud management.

In essence, this role offers you a thrilling opportunity to lead transformative efforts in fraud prevention and management, driving innovation, collaboration, and excellence across our organization.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023, and 2024) and by TIME100 Most Influential Companies in the World 2023 and 2024, we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

• Certified Fraud Examiner (CFE)
• Experience in leading fraud investigations
• Experience working with the police
• Strong analytical skills
• Proficiency in Excel, PowerPoint, and other data tools
• Team management experience
• Field investigation experience
• Experience in data mining
• Understanding of criminal justice systems
• Excellent communication skills
• At least five years of experience
• Proficiency in English