Raed Alloud ☁

Liaise between the business users, internal systems team and external vendors,
initiating and managing projects, supporting production issues, managing
vendor/system releases and actively managing user priorities. Keep abreast of
industry initiatives and market trends that affect the business to continue to improve
efficiencies. Provide daily support to end users including managing issue resolution
and performing root cause analysis Manage project task responsibilities, including
identification of project risks and conducting user training, generating training
requirements documentation. Manage system issues appropriately and escalates to
senior management where needed. Lead user acceptance testing identify testers,
develop test scripts and conduct test execution. Document and execute test plan and
scripts efficiently and effectively.

Developing growth strategies and plans
Managing and retaining relationships with existing clients
Increasing client base
Having an in-depth knowledge of business products and value proposition
Writing business proposals
Negotiating with stakeholders
Identifying and mapping business strengths and customer needs
Researching business opportunities and viable income streams
Following industry trends locally and internationally
Having an in-depth knowledge of business products and value proposition
Writing business proposals
Negotiating with stakeholders
Identifying and mapping business strengths and customer needs
Researching business opportunities and viable income streams
Following industry trends locally and internationally
Drafting and reviewing contracts
Technical support
Consultancy
RDLC Report Designer in C# ASP.NET
Transforming consumer insights into actionable business implications
Prepare budget, research plan and allocate resources.
Determine new opportunities and trends.
Gather and evaluate relevant market and competitor information to review market
position and determine threats.
Manage intelligence specialists, develop current client relations and conduct regional
projects.
Manage and direct Customer and Consumer Intelligence Specialists.
Build relationships with key employees among customers.

Created comprehensive CRM vision and implementation roadmap and drove
adoption across multiple distribution channels and multiple levels of management.
Implemented segmentation system that identified clones of most valuable customers
in a wide range of available prospect databases. Designed and executed CRM pilot
initiatives and evaluated their impact on customer profitability, retention and loyalty.
Expanded productivity with end-users through successful coaching Centralize your
customer database and track all activities (phone calls, tasks, appointments) in one
place. Create incidents pertaining to internal or external sources (i.e. customer
complaints). Create campaigns, mass emails/SMS to specific customer target lists.
Enables campaign task and activities monitoring estimated costs versus actual, along
with powerful analytics.
Responsible for all digital consumer engagement to strengthen sales, loyalty and
retention for ACTS.
Analyzed purchase patterns and attitudinal data to reveal new CRM growth
opportunities to enhance consumer spending.
Implemented e-mail testing, online surveys and customer segmentation modeling;
share best practices with global teams.
Executed CRM campaigns to cross-sell and up-sell new and existing products to
current ACTS subscribers.
Created comprehensive CRM vision and implementation roadmap and drove
adoption across multiple distribution channels and multiple levels of management.
Managed full-scale rollout of successful relationship and segmentation marketing
pilot initiatives.
Designed and executed CRM pilot initiatives and evaluated their impact on customer
profitability, retention and loyalty.