SHIKHARA JANGILI

Provided exceptional customer service, addressing inquiries promptly and professionally.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Completed daily logs for management review.

Worked on Robotic Process Automation (RPA).
Created and designed bots based on client requirement.
Developed automation workflows using RPA tools like Automation Anywhere.
Designed and implemented RPA solutions to automate repetitive tasks and streamline business processes.
Conducted testing of RPA bots to ensure they meet functional and non-functional requirements.
Continuously optimized and improved existing RPA solutions to enhance efficiency and reliability.
Ensured quality automation using quality assurance and prevented bugs and updated Test Case Document on daily basis.

• Worked on Robotic Process Automation (RPA).
• Created and designed bots based on client requirement.
• Developed automation workflows using RPA tools like Automation Anywhere.
• Designed and implemented RPA solutions to automate repetitive tasks and streamline business processes.
• Conducted testing of RPA bots to ensure they meet functional and non-functional requirements.
• Continuously optimized and improved existing RPA solutions to enhance efficiency and reliability.
• Ensured quality automation using quality assurance and prevented bugs and updated Test Case Document on daily basis.