Michael Azumara
System Support Architect at Fidelity Bank PLC
Data Analytics at Nexford University
Nigeria
Hi, I'm Michael Azumara!
System Support Architect at Fidelity Bank PLC
At the heart of my role as a system support expert/architect banking executive at Fidelity Bank PLC lies a commitment to ensuring uptime and seamless connectivity that is pivotal for today’s technology-driven banking environment. With my expertise in Technology Operations Management, I oversee branch and e-banking Systems/IT/ATMs/Network/Infrastructure support, forging the backbone of our robust digital infrastructure. Alongside maintaining technical excellence, I excel in Business Development, and data analytics identifying and cultivating strategic partnerships and user support to propel our services to new heights and markets. Our team consistently achieves link availability targets, and through collaborative efforts, we've significantly enhanced customer satisfaction and operational efficiency.
Education
Data Analytics
Nexford University
Graduated in 2024
Digital Transformation
Nexford University
Graduated in 2024
Nexford University
Graduated in 2023
Certificates & Badges
No certificates or badges added
Projects
Data Analyst
The project effectively applies XGBoost to predict optimal product prices, with adequate model performance as determined by metrics such as Mean Squared Error (MSE) and R² score. Also, demand elasticity analysis provided a more in-depth understanding of how price changes affect customer demand, which can help to shape pricing strategies. Visualizations of the data, such as PCA plots and price-demand correlations, provide additional insight into the dataset's structure. The model's performance implies that ML can greatly help with pricing optimization, and further enhancements could include fine-tuning attributes or evaluating alternative ML models to improve predictions even further.
Languages
English
Professional
Igbo
Native
Skills
Team Building
User Experience Management
Business Analyst
Data Analytics
Research
Technical Support
Mentoring
Cyber Security
Performance Management
Coaching
Vendor Management
Leadership Development
Tableau
Network Administration
Public Speaking
Office 365
System Automation
ITIL
Finance & Accounts
Microsoft
Microsoft Excel
Microsoft PowerPoint
Team Management
Management / Strategy
System Deployment
Operations Management
Proposal Writing
Artificial Intelligence / Machine Learning Applications
Microsoft Outlook
Data Visualization
Change Management
CCNA Routing & Switching
ITIL Implementation
SPSS Modeler and Data Mining
Project Administration
Training Delivery
Professional Services
Vendor Relationships
Operations Support
KPI Management
Operations Support Systems
Training and Development
System Implementation
Business Intelligence
Network Architecture
CCNP Routing & Switching
Pricing Optimization
System Maintenance
DevOps
Vendor Negotiation
IT Business Analyst
Agile Methodologies
CRM (Customer Relationship Management)
Network Configuration
Application Support
Infrastructure Capacity Planning
Business Transformation
VSAT
User Experience Analysis
Network Analysis
Support for Business Applications
CompTIA
Security Analyst
IT Architecture
Microsoft Azure
Power BI
Operations Strategy
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