Michael Azumara

Michael Azumara

System Support Architect at Fidelity Bank PLC

Data Analytics at Nexford University

Nigeria

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Hi, I'm Michael Azumara!

System Support Architect at Fidelity Bank PLC

At the heart of my role as a system support expert/architect banking executive at Fidelity Bank PLC lies a commitment to ensuring uptime and seamless connectivity that is pivotal for today’s technology-driven banking environment. With my expertise in Technology Operations Management, I oversee branch and e-banking Systems/IT/ATMs/Network/Infrastructure support, forging the backbone of our robust digital infrastructure. Alongside maintaining technical excellence, I excel in Business Development, and data analytics identifying and cultivating strategic partnerships and user support to propel our services to new heights and markets. Our team consistently achieves link availability targets, and through collaborative efforts, we've significantly enhanced customer satisfaction and operational efficiency.

Socials

Experience

Education

Certificates & Badges

No certificates or badges added

Projects

Price Optimization and Fraud Detection XGBoost Model

https://github.com/mkazu1234

Data Analyst

The project effectively applies XGBoost to predict optimal product prices, with adequate model performance as determined by metrics such as Mean Squared Error (MSE) and R² score. Also, demand elasticity analysis provided a more in-depth understanding of how price changes affect customer demand, which can help to shape pricing strategies. Visualizations of the data, such as PCA plots and price-demand correlations, provide additional insight into the dataset's structure. The model's performance implies that ML can greatly help with pricing optimization, and further enhancements could include fine-tuning attributes or evaluating alternative ML models to improve predictions even further.

Languages

English

Professional

Igbo

Native

Skills

Team Building

User Experience Management

Business Analyst

Data Analytics

Research

Technical Support

Mentoring

Cyber Security

Performance Management

Coaching

Vendor Management

Leadership Development

Tableau

Network Administration

Public Speaking

Office 365

System Automation

ITIL

Finance & Accounts

Microsoft

Microsoft Excel

Microsoft PowerPoint

Team Management

Management / Strategy

System Deployment

Operations Management

Proposal Writing

Artificial Intelligence / Machine Learning Applications

Microsoft Outlook

Data Visualization

Change Management

CCNA Routing & Switching

ITIL Implementation

SPSS Modeler and Data Mining

Project Administration

Training Delivery

Professional Services

Vendor Relationships

Operations Support

KPI Management

Operations Support Systems

Training and Development

System Implementation

Business Intelligence

Network Architecture

CCNP Routing & Switching

Pricing Optimization

System Maintenance

DevOps

Vendor Negotiation

IT Business Analyst

Agile Methodologies

CRM (Customer Relationship Management)

Network Configuration

Application Support

Infrastructure Capacity Planning

Business Transformation

VSAT

User Experience Analysis

Network Analysis

Support for Business Applications

CompTIA

Security Analyst

IT Architecture

Microsoft Azure

Power BI

Operations Strategy

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