Kemefa Favour
Channel operations team at Sterling bank, plc
Business Administration at Nexford university
Nigeria
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Channel operations team at Sterling bank, plc
Highly organized and detail-oriented professional with 3 years experience seeking a position at your organization. Bringing strong typing and data entry skills, reliable internet connectivity, and excellent communication skills to contribute to the success of the team. I am a good communicator and tenacious individual with a strong interest in meeting customers' needs and improving sales. I'm also proficient in Microsoft Office 365 and have good communication, resiliency, time management, research, and hard work skills.
Experience
Sterling Bank, PLC
Customer Experience Management Personnel (internship)
October 2021 - September 2023
Attend to customers complaints
Opening of Accounts (Company and Individual Account)
Filing of Documents arranging them in series
Logging customer’s dispute using Extraswitch and CRM and make them feel okay until they receive feedback
Make use of CRM to resolve customers issue, attend to complains, and use it to log complaints for whom it may concern
Issuing ATM cards
Using office 365 for communication, construct message, memo, and other form of presentation.
Using T24 and Branchconsole to amend customers details and treat other customer’s requests
Educate customers about accounts safety
Sterling Bank, PLC
CustomerExperienceManagementPersonnel(internship)
October 2021 - September 2023
Attend to customers complaints
Opening of Accounts (Company and Individual Account)
Filing of Documents arranging them in series
Logging customer’s dispute using Extraswitch and CRM and make them feel okay until they receive feedback
Make use of CRM to resolve customers issue, attend to complains, and use it to log complaints for whom it may concern
Issuing ATM cards
Using office365 for communication, construct message, memo, and other form of presentation
Using T24 and Branch console to amend customers details and treat other customer’s requests
Educate customers about accounts safety
Sterling Bank, PLC
E-Champions (internship)
April 2021 - October 2021
Teach customers how to use the bank mobile app
Assist Customers to make transaction using USSD code
Enlighten customers about the bank electronic products
Help customers get registered on the bank app platform such as specta, OneBank, etc.
Sterling Bank, PLC
E-Champions(internship)
April 2021 - October 2021
Teach customers how to use the bank mobile app
Assist Customers to make transaction using USSD code
Enlighten customers about the bank electronic products
Help customers get registered on the bank app platform such as specta, OneBank, etc.
Education
Nexford University
Business Administration
Nexford University
Graduated in 2023
Business Administration
Nexford University
Graduated in 2023
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Skills
Microsoft