David Cobla
Technical Support Manager at Bloomvaliden
ALX Africa
Ghana
Hi, I'm David Cobla!
Technical Support Manager at Bloomvaliden
Technical support and systems administrator with 4+ years of experience supporting end users, managing infrastructure, and maintaining secure technology environments across corporate and hospitality operations. Strong in troubleshooting, user/account administration, network monitoring, AV support, and security controls (CCTV, access control, endpoint protection).
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Experience
Bloomvaliden
Technical Support Manager
April 2024 - Present
Primary point of contact for IT and AV issues; triage, troubleshoot, and coordinate resolutions.
Plan, deploy, and optimize secure IT solutions; assess hardware-software integration to improve reliability.
Implement cybersecurity measures and support safe handling of critical systems and data.
Design and optimize internal support tools/workflows for data identification, analysis, retrieval, and indexing.
Marsa Malaz Kempinski, The Pearl
IT System Administrator (Supervisor)
September 2023 - March 2024
Resolved complex operational and system issues to minimize service interruptions.
Produced performance reports to support system stability and continuous improvement.
Managed AV operations for executive meetings and high-profile events.
Monitored CCTV, access control, and safety systems to support compliance and operational readiness.
Kempinski Hotel Gold Coast City
System Administrator / Departmental Trainer
December 2021 - August 2023
Resolved IT issues impacting hotel operations and guest satisfaction; maintained high availability for critical services.
Integrated new systems to streamline workflows and improve service delivery.
Supported end-to-end IT administration and delivered cross-department user training.
Education
Computer Systems Engineering
Alx
Graduated in 2024
Advanced Cybersecurity & Digital Forensics
KNUST
Graduated in 2022
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