Alberto Cabrejo

Successfully achieved 100% compliance with the internal audit program across all company processes.
Outpaced a 96% approval rate for the accurate development and execution of internal audits conducted by the Processes team and participating personnel.
Drafted and implemented quality documentation that supported 70% of the ISO 9001:2015 certification process for remote sales operations, fostering client trust with Movistar and Scotiabank.

Mapped and developed procedures, formats, instructions, plans, and programs for 95% of the company’s processes.
Identified and documented risks, opportunities, and their controls for the same percentage of processes.
Outpaced a 92% satisfaction level from employees by developing and conducting training and awareness workshops related to IMS, based on the 2024 Training program.
Forged the foundation for internal audit processes, achieving a 95% approval rate from management.

Mapped and documented every process of the company within 8 months, which was 2 months ahead of the original 10-month plan.
Orchestrated the implementation of a company-wide quality policy, outpacing objectives with a 90% achievement rate.
Drafted and forged the Organization Manual and Job Description Handbook, ensuring 100% coverage across all job profiles.