Arc location

For travelers arriving in or leaving Puerto Rico, Southwest Airlines San Juan Office is essential to a seamless and stress-free journey. This office, located inside Luis Muñoz Marín International Airport, offers in-person help to passengers traveling to locations throughout the mainland United States, such as Florida, Texas, and other states. The office serves as more than just a customer service desk—it’s a local representation of Southwest’s broader commitment to hospitality. Travelers can visit the San Juan location for a wide range of services, including ticket purchases, seat upgrades, itinerary changes, or help with checking in. Lost baggage claims, special accommodations (such as wheelchair assistance), and flight delay inquiries are also managed here. One of the key benefits of this office is bilingual support. Staff are fluent in both English and Spanish, ensuring communication is never a barrier. Additionally, the team is knowledgeable about the local travel environment, including connections to local ground transportation and hotel accommodations. While Southwest Airlines is known for its digital-first customer service approach, the San Juan office stands out by offering the human touch—especially valuable when dealing with complex or urgent issues. Travelers flying from San Juan can enjoy the same no-change-fee policy and two-free-checked-bags allowance that Southwest is known for, and the office can help clarify any questions related to these benefits. Whether you're a tourist visiting the island or a local heading to the mainland, the Southwest Airlines San Juan Office provides dependable, in-person support to keep your travel experience as easy as possible.