DIANA CHEPKEMOI

Followed up with customers, leveraging empathetic and transparent communication to offer top-quality assistance. Developed tailored communication strategies for each debtor, enhancing successful repayment outcomes. Documented discussions and actions in customer accounts and collections database. Helped new and existing customers with a range of debt collection and payment queries.

Opening and verification of tender documents. Assessing and sorting of tender documents. Retrieval and distribution of tender documents on request. Organization and archiving of tender documents.

Processed financial transaction records every month, ensuring accuracy. Maintained records for accounts payable and accounts receivable. Prepared financial statements every month. Utilized accounting software e.g., QuickBooks to record financial transactions and generate reports for management. Sale and promotion of Noro bags and accessories.

Led a team of five in the development and implementation of an innovative project aimed at addressing food insecurity within refugee camps in Kenya and Uganda. Conceptualized and executed a strategy to utilize drones for the rapid and efficient delivery of essential food items, to reach a target of 1 million people within a 24-hour timeframe. Collaborated with various stakeholders, for instance, the Friedrich Naumann Foundation to ensure the integration of drone technology into existing food distribution networks within the refugee camps. Entered the project into a regional competition focused on food security initiatives, where it secured 2nd position overall.