Jones Etuk
Relationship Manager at Wema Bank PLC
Aviation and Airport Management at University of Lagos
Nigeria
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Relationship Manager at Wema Bank PLC
Dynamic business professional with a track record in sales, payment solutions, and relationship management. Experienced in leveraging customized consumer engagement to drive business growth, with an emphasis on electronic channels and payment systems. Skilled in financial analysis, customer retention, and product understanding; seeking to leverage my analytical and sales capabilities to contribute to the revenue growth of Wema Bank PLC as a Payment Gateway and Transaction Processing Sales Officer.
Experience
Wema Bank PLC
Relationship Manager
July 2022 - Present
Build and maintain profitable business relationships with new and existing customers
Collaborating with colleagues in developing go-to-market strategies
Account management of key stakeholders and suppliers
Effectively networking with other business units and cross-functional team
Analyze and present weekly performance data and market trends
Wema Bank PLC
Relationship Manager
July 2022 - Present
- Build and maintain profitable business relationships with new and existing customers, understanding their current business practices and identifying their financial goals and needs, resulting in 85% achievement of deposits and risk assets drive.
- Collaborating with colleagues in developing go-to-market strategies leveraging prospecting, and marketing campaigns that contributed to capturing new sales leads.
- Account management of key stakeholders and suppliers, acting as a point of contact, building, and monitoring service levels through regular internal and external communication, resulting in customer retention and referrals.
- Effectively networking with other business units and cross-functional teams within the Bank to optimize sales opportunities and provide outstanding customer experience.
- Analyze and present weekly performance data and market trends to provide actionable insights and aiding decision-making.
Keystone Bank Limited
E-Payment Product Support
April 2017 - June 2022
Analyzed customers’ businesses, and their needs for payment technology
Delivered thoughtful insights and reporting on the performance of our e-payments channels
Facilitated e-payment channels deployment and customer training
Managed funds settlement and reconciled accounts
Keystone Bank Limited
E-Payment Product Support
April 2017 - June 2022
- Analyzed customers’ businesses, their needs for payment technology, and what their goals are, and ensured a 90% increase in collections.
- Delivered thoughtful insights and reporting on the performance of our e-payments channels, thereby aiding the quick decision process.
- Facilitated e-payment channel deployment and customer training, engendering continuous usage of the bank's channels.
- Managed funds settlement and reconciled accounts, ensuring 100% accuracy in transaction processing and building trust with clients.
Education
University of Lagos
Graduated in 2023
Business Administration
University of Lagos
Graduated in 2023
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Native
Yoruba
Intermediate
Skills
Relationship Management
Financial Analysis
Institutional Business Development
Market Analysis
Customer Experience
Learning and Applying New Technologies
Performance Analysis