Daniel Kioko
ALX Africa
Kenya
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Business Intelligence Developer and Technical Support at Targetta OU
Experienced technical professional with 3+ years of expertise in technical support, cloud platforms, business intelligence, and data analytics. Proficient in Python, SQL, and networking protocols (TCP/IP, DNS, HTTP, SMTP). Skilled in system administration (Linux/Unix), and scripting for automation. Passionate about delivering innovative solutions and exceptional customer support in distributed and client/server environments.
Experience
Targetta OU
Business Intelligence Developer and Technical Support
June 2023 - September 2024
Provided technical support for forecastingapp.com, resolving complex issues for 3 B2B clients through email and live troubleshooting.
Integrated APIs from Shopify and Erply to create custom inventory aging tools, saving clients tens of thousands of dollars and improving audit accuracy across 30+ warehouses.
Developed and maintained analytical dashboards, streamlining purchase planning by 50% and improving decision-making.
Utilized Python and SQL to optimize ETL processes and create scalable solutions.
Safaricom PLC
Big Data and Business Intelligence Trainee
October 2021 - March 2023
Built ETL pipelines using SQL to process large datasets for analytics, enabling data-driven insights for the Zuri Chatbot feature.
Developed machine learning models for income proxies, reducing customer churn and improving service quality.
Collaborated with cross-functional teams to troubleshoot and optimize business intelligence systems.
Education
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Professional
Swahili
Native
Skills
SQL
Python
Agile Development Methodologies
Flask
API Calls / Integration
Automation Development, IT / Software
Extract, Transform, Load (ETL)