Tatenda Dennis Kabanda
Applied Computer Engineering at United States International University - Africa
Kenya
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Potterhouse International School
IT Intern
September 2023 - December 2023
- Assist with network device and circuit inventory management
- Design and develop ETL / reports
- Applied computer networking knowledge including TCP/IP, LAN/WAN, routing & switching, and network management
- Manage day-to-day IT issues through the designated ticketing process keeping the relevant business partners informed at all stages
- Process Improvement – Assists with documenting and reengineering processes to streamline work, increase throughput, and reduce manual efforts
- Provide first-level support to end-users of our reconciliation tool
- Managed to ensure a network uptime of 87%.
- Resolved 82% of all technical issues clients, teachers, and staff raised.
Education
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Languages
English
Professional
Shona
Native
Skills
Data Analytics
Data Science