Chigozie Nwoko
Product Manager at AZA Finance
Master of Business Administration (MBA) at Nexford University
Nigeria
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Product Manager at AZA Finance
I'm a driven individual with a strong passion for innovation and problem-solving in the tech industry. My interests lie at the intersection of technology, customer success, and process optimization, and I thrive when working on projects that create meaningful impact for both clients and internal teams. Over the course of my career, I’ve achieved significant milestones, including successfully managing complex projects, improving operational efficiencies, and consistently exceeding client expectations. I am deeply committed to continuous learning, whether it’s staying updated on the latest industry trends, refining my technical skills, or understanding the evolving needs of customers. Outside of work, I enjoy spending time with my family, watching football and mentoring aspiring PMs, which keeps me connected to my community and sharpens my collaborative spirit.
Experience
AZA Finance
Product Manager
September 2022 - Present
- Stakeholder Engagement: Engage with stakeholders to collate suggestions for improvements and new features
- Translated customer requirements into workable features and collaborated with development teams to scope, design and launch new features.
- Product investigation: Conduct product investigations, collate, aggregate, and present qualitative data to support product investigations and recommendations
- Bug fixing: Conduct bug fixing triage, management and prioritization
- Training and support: Develop materials to support product user training
- Market research: Conduct market research to identify customer needs, industry trends and competitive landscape to inform product decisions
- Competitive analysis: Analyze competitors and market dynamics to identify opportunities and
threats - Prioritization: feature prioritization based on customer value, business impact and available resources
- Communicating product goals, aligning them with overall company objectives
- Creating and maintaining a product roadmap that outlines development directions and features
- Performance Tracking: Monitor key product metrics and KPIs to access product performance and identify areas of improvements
- Product development: Collaborate with the engineering team, quality assurance team and design team to ensure proper development of products.
AZA Finance
Customer Success and Product Support
October 2019 - August 2022
- Supporting and improving the entire customer journey from onboarding to post trade execution
- Providing customer product feedback and products feature request from regions to the management
- Analytics and reconciliation; working with Finance team to reconcile old transactions
- Promoting a customer-centric approach by setting high standards for client support, relationship management, customer happiness and ensuring client retention
- Ensuring resolution to all client’s enquiries, requests, and complaints
- Developing and Implementing quality assurance best practices, robust performance measurement model which provides a basis for performance monitoring, appraisal, and team management as well as coach staff members to improve performance
- Providing initiatives to improve customer satisfaction, based on the corporate customer care policies, in the business.
Education
Nexford University
Graduating in 2025
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Professional
Skills
Critical thinking
Teamwork
Atlassian JIRA
Analytical Thinking
Google Suite
Troubleshooting
Market Research
Microsoft Office
Product
Collaborating
Stakeholder Relationship Management
Communication
Agile Development
Prioritization
Business Management