Tabitha Meru
Customer Service Representative/Data Entry Clerk at Akili Holdings Limited
Information Technology at Michuki Technical Training Institute
Kenya
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Customer Service Representative/Data Entry Clerk at Akili Holdings Limited
I'm an experienced virtual assistant specializing in customer support and data entry. With a keen eye for detail and a passion for delivering exceptional customer experiences, I excel in managing inquiries, resolving issues, documentation, and maintaining accurate and organized data records. My goal is to streamline processes, enhance efficiency, and ensure seamless interactions for both internal and external customers. By leveraging my strong communication skills and proficiency in data entry software, I am dedicated to providing reliable support and contributing to the success of your team. I'm eager to bring my expertise to help meet your data entry needs efficiently and effectively.
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Experience
Akili Holdings Limited
Customer Service Representative/Data Entry Clerk
Present
Data Entry
Data Collection
Data Conversion
Data Cleaning
Outbound and Inbound Calls
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies.
Education
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Professional
Swahili
Native
Skills
Certified Digital Marketing
Inbound Calls, Handling of
Data Entry
Data Management
Virtual Assistant
Email Marketing