Romaysae Medouar

-Expand and maintain a diverse client portfolio through personalized engagement and strategic market segmentation with 43 countries including middle east, southern development countries, and emerging African countries.
-Track and manage opportunities using a customized CRM, ensuring seamless data integration and regular updates.
-Collaborate with Titanium, Platinum, Gold, and Silver partners on deals, fostering strong, mutually beneficial relationships.
-Serve as a trusted advisor to clients by understanding their unique needs, offering tailored solutions, and providing proactive communication and value-added services.

-Utilized various DELL solutions to effectively support customers.
-Leveraged CRM software to identify opportunities and generate leads.
-Managed business operations in the SADC region, as well as in Angola and Senegal.

• Building and nurturing strong consumer and customer relationships through proactive communication and personalized interactions.
• Conducting regular feedback sessions and surveys to understand consumer needs and preferences, ensuring continuous improvement in products and services.
• Providing timely assistance and support to customers, resolving inquiries or concerns efficiently to enhance satisfaction and loyalty.

-Research & Budgeting: Market research, cost analysis, budgeting, and benchmarking.
-Marketing & Sponsorship: Social media audit, media partnerships, ad pricing, and sponsorship proposal.
-Operations & Coordination: Content creation, design work, team meetings, and scheduling.