Rania Elsharafa

Provided technical support to users (Helpdesk) to ensure the quality of IT services used in the coordination with the Ministry of Education and Higher Education.
Solved device issue and primary network
Provided technical support such as:(installing,configuring, troubleshooting, update) for Networking devices • Switches, Routers, Firewalls, Access Points,), Phones (IP Phones).
Provided technical support to all initiatives of the Ministry of Education and Higher Education as (distance E-Learning).
Adhered to the obligation of using the programs approved by the Ministry, the use of legal licenses for programs and the obligation
Communicated and coordinated with the Department of Information Systems in the Ministry of technical and administrative matters that ensure the efficiency of work
Managed the systems that are working on servers
Followed up with vendors and stack holders during setup and infrastructure
Documenting and characterizing the problems and issues
Attended the courses and technical workshops proposed by the Department of Information Systems.

Technology Infrastructure Department
Phone registration and administration
Call privilege management
Extension mobility configuration
Call center agents administration including adding new agents, deleting and group assigning.
Smart phones and soft client configuration

Provided technical support to users (Helpdesk) to ensure the quality of IT services used in the coordination with the Ministry of Education and Higher Education.
Solved device issue and primary network
Provided technical support such as:(installing,configuring, troubleshooting, update) for Networking devices • Switches, Routers, Firewalls, Access Points,), Phones (IP Phones).
Provided technical support to all initiatives of the Ministry of Education and Higher Education as (distance E-Learning) .
Adhered to the obligation of using the programs approved by the Ministry, the use of legal licenses for programs and the obligation
Communicated and coordinated with the Department of Information Systems in the Ministry of technical and administrative matters that ensure the efficiency of work
Managed the systems that are working on servers
Followed up with vendors and stack holders during setup and infrastructure
Documenting and characterizing the problems and issues
Attended the courses and technical workshops proposed by the Department of Information Systems.

Prepared Voice Gate Way Configuration Bench Mark
Compiled Cisco Switching and Routing Configuration and troubleshooting
Studied Firewall Policy Configuration
Network Management Monitoring solutions
Adding new devices to the monitoring system
Used Terminal to help in Configurations
Security Hardening for CIS Benchmark for Cisco Switches, Routing, Wireless controller and Palo Alto

Telecommunications Service Provider
Studied GSM architecture and network element functionality
Participated Telecom industry Mainstream
Researched Field maintenance scope of work and SLA
Researched BTS architecture and physical connectivity