Oyindamola Aina

Communicated effectively with cross-functional teams on project/product goals. Created a project roadmap using productivity tools, enhancing project visibility and alignment. Conducted in-depth market research on product implementation best practices. Prioritized tasks and projects to meet deadlines and exceed goals. Demonstrated empathy and strong organizational skills in collaborating with individuals and teams.

Actively engaging Customers who walk in/ call regarding admission enquiries Adding new students, removing pictures, scanning and uploading student documents on SIMS Processing orders, forms, applications, and requests. Keeping records of interactions, transactions, and complaints. Communicating and coordinating with colleagues as necessary. Ensure customer satisfaction and provide professional customer support. Wellness calls to existing parents carried out periodically Follow up calls to prospective parents Engaged with admission inquiries, ensuring excellent customer service. Processed orders, forms, applications, and requests, achieving 80% efficiency. Conducted wellness calls to existing parents and follow-up calls to prospective parents, increasing customer satisfaction by 70%. Maintained records of interactions using CRM software and improved overall customer satisfaction.