Erica Lijoodi

Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operating system.
Track and trace shipments as required.
Ensure timely movement and delivery of freight to customers.
Ensure documents are timely sent to customer or broker for customs purposes.
Ensure accurate and timely client invoicing.
Interact with our customers in arranging their shipments, exceeding customer service expectations.
Overseas communications, timely responses to emails and requests.

Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into our operating system.
Track and trace shipments as required Ensure timely movement and delivery of freight to customers.
Ensure documents are timely sent to customer or broker for customs purposes Ensure accurate and timely client invoicing.
Interact with our customers in arranging their shipments, exceeding customer service expectations.
Overseas communications, timely responses to emails and requests.

Overall Purpose : Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operating system

• Track and trace shipments as required

• Ensure timely movement and delivery of freight to customers

• Ensure documents are timely sent to customer or broker for customs purposes

• Ensure accurate and timely client invoicing

• Interact with our customers in arranging their shipments, exceeding customer service expectations

• Meet KPI standards, as per the company procedures

• Overseas communications, timely responses to emails and requests (internal and external)

Reviewed and implemented HR strategies, policies, and procedures.
Managed staff recruitment and new staff induction.
Maintained up-to-date HR records.
Managed employee relations and team building.
Managed employee welfare including a medical insurance scheme.
Supervised Administration staff including junior staff and drivers.
Ensured all business licenses and insurance are procured and displayed as necessary.

Reviewed and implemented HR strategies, policies, and procedures.
Managed staff recruitment and new staff induction.
Maintained up-to-date HR records.
Managed employee relations and team building.
Managed employee welfare including a medical insurance scheme.
Supervised Administration staff including junior staff and drivers.
Ensured all business licenses and insurance are procured and displayed as necessary.

rall Purpose: Responsible for developing and implementing HR and Admin strategies, policies, and practices

• Reviewed and implemented HR strategies, policies, and procedures

• Managed staff recruitment and new staff induction

• Maintained up-to-date HR records including employees' biodata, contracts renewal, staff attendance, and overtime allocation.

• Assisted with payroll by providing the Finance Department with relevant employee information

• Managed staff attendance and leave management to ensure adequate coverage of work at all times and that all leave is taken by the end year

Wrote professional response letters to customers.
Handled inbound calls from customers.
Handled reservations and bookings.
Prepared customer service summary reports.
Carried out a variety of administrative tasks.
Implemented new customer service policies and procedures.
Verified the accuracy of orders from customers.

Wrote professional response letters to customers.
Handled inbound calls from customers.
Handled reservations and bookings.
Prepared customer service summary reports.
Carried out a variety of administrative tasks.
Implemented new customer service policies and procedures.
Verified the accuracy of orders from customers.

Overall Purpose: Responsible for identifying customer needs, responding to customer queries, and collaborating with internal departments to optimize customer services and brand awareness.
• Wrote professional response letters to customers.
• Handled inbound calls from customers.
• Handled reservations and bookings.
• Prepared customer service summary reports.
• Carried out a variety of administrative tasks.
• Implemented new customer service policies and procedures.

Administered and monitored the financial system.
Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Administered and monitored the financial system.
Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Overall Purpose: Responsible for development and implementation of administration policies, systems, and procedures
• Administered and monitored the financial system to ensure that the municipal finances are maintained in an accurate and timely manner.
• Oversaw the accounts payable and accounts receivable systems to ensure complete and accurate records of all money.
• Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities.