Sales Operations Analyst – M-KOPA South Africa

Location: Johannesburg, South Africa
Function: Sales Operations
Type: Contract

We are looking for a proactive and detail-oriented Sales Operations Analyst to support our Sales team in driving operational efficiency and ensuring seamless execution of sales processes. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a keen eye for process improvement.

About the role

This role offers an exciting opportunity to work closely with our Sales team, influence key operational processes, and contribute to the overall growth and efficiency of the department. If you are organized, proactive, and passionate about optimizing sales operations, we’d love to hear from you!

Key Responsibilities:

• Act as a liaison between Sales and other functions to resolve complaints and identify opportunities for improvement.

• Maintain and update the DSR database, ensuring accurate and timely registration of all DSRs.

• Organize regular meetings and coordinate logistics to support Sales team activities.

• Manage sales-related communications, including calls and SMS to DSRs regarding promotions, updates, and engagement initiatives.

• Monitor non-selling DSRs to maintain a churn rate below 10%.

• Ensure DSR complaints are escalated and resolved within agreed timelines.

• Manage the Sales department’s leave schedule and coordinate DSR-related activities.

• Prepare and deliver accurate reports on Sales Operations metrics and other required administrative data.

• Ensure all registered DSRs have signed contract forms.

Qualifications & Requirements:

• Bachelor’s degree or Higher National Diploma in a relevant field.

• Minimum of 2 years’ experience in a corporate environment; exposure to CRM systems is preferred.

• Strong Excel skills with the ability to analyze and interpret data.

• Fluency in English and Pidgin.

• Process-oriented mindset with excellent attention to detail.

• Strong presentation, communication, coaching, and interpersonal skills.

• Excellent planning, organization, and time-management skills.

• Ability to remain calm and perform effectively under pressure.

Your Next Step

If you’re energised by the idea of shaping sales operations in South Africa while driving impact across communities, we’d love to hear from you.

📩 Apply now and be part of the team that’s powering progress with M-KOPA.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at

m-kopa.com

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.