Christine Hook

Service Coordination & Scheduling: Answer customer calls, schedule service appointments, and assign jobs to the appropriate technicians.
Repair Order Management: Create, update, and close out Repair Orders (ROs) in dealership management systems.
Customer Communication: Act as the primary liaison between the shop and the customer, providing updates on vehicle status, delays, and estimated costs.
Billing & Invoicing: Process payments, handle insurance billing, and accurately manage transactions at the Point-of-Sale (POS).
Fleet & Loaner Management: Track and maintain inventory of customer loaner vehicles or internal dealership fleets.
Record Keeping: Maintain accurate logs of service requests, work orders, and customer history.

Oversee day-to-day operations.
Participate in the development and execution of strategic plans, goals, and objectives, ensuring alignment with those of the company.
Ensure adherence to operating standards, systems, policies, procedures, and performance standards.
Create a work and team environment that inspires positive communication, team cohesion.
Positively reinforce and engage the team regarding quality, production and cost objectives.
Participate in and lead problem solving and continuous improvement efforts.

Perform administrative tasks related to Towing and Recovery, and Window Tint operations.
Assist in preparing, organizing, and submitting correspondence, reports, and special requests in a timely manner.
Manage payroll and timekeeping responsibilities for staff.
Maintain accurate records and documentation.
Manage daily mail operations, including sorting and routing to appropriate personnel.
Answer and operate main phone line, assist callers with inquiries, and direct calls to the appropriate department or personnel.