Mubarack Mohamud
Ciencias de la Computación en University of Nairobi
Kenia
¡Hola, soy Mubarack Mohamud!
Technical Support & IT Operations (Internship) en Diva Engineering LTD
Computer Science undergraduate at the University of Nairobi (graduating June 2026) and AWS re/Start program graduate, with hands-on experience in IT support, cloud computing, networking, and Linux/Windows systems. AWS Cloud Practitioner certified, with a strong foundation in AWS core services, Python, Bash scripting, and customer-focused troubleshooting. Highly motivated to support users and build reliable, secure, and scalable cloud solutions.
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Experiencia
Diva Engineering LTD
Technical Support & IT Operations (Internship)
June 2025 - October 2025
Resolved over 30 technical support tickets, improving response time, troubleshooting efficiency, and end-user satisfaction.
Assisted in the deployment and configuration of company-wide software updates, increasing system performance and operational efficiency by 20%.
Contributed to network security initiatives, identifying and mitigating vulnerabilities to reduce potential risks by 30%.
Collaborated in setting up, configuring, and integrating over 50 new workstations into corporate networks, ensuring seamless functionality.
Maintained and updated system and network documentation, improving knowledge sharing and supporting efficient future troubleshooting, daily operations, and consistent service delivery.
Demonstrated professionalism, discretion, confidentiality, and adherence to organizational policies and procedures.
Educación
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