Rosine Kakuze
Ciencias Aplicadas en University of Rwanda
Ruanda
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Customer service representative en CCI RWANDA
Redes sociales
No se agregaron enlaces sociales
Experiencia
CCI RWANDA
Customer service representative
September 2023 - July 2024
Answered incoming calls promptly and professionally.
Addressed customer inquiries, concerns, and complaints with empathy and patience.
Provided accurate information about products, services, and company policies.
Processed the orders, returns and exchanges.
Documented customer interactions and maintained detailed records in the CRM system.
Followed up with customers to ensure their concerns are resolved satisfactorily.
Met or exceeded performance targets for call quality, customer satisfaction, and resolution times.
Educación
Certificaciones y Distintivos
No se agregó certificaciones o distintivos
Proyectos
No se agregaron proyectos
Idiomas
Inglés
Francés
Habilidades
No se agregaron habilidades