Dennis Kavuwa

Improved customer satisfaction scores by 25% in six months.
Achieved a 20% reduction in response time by implementing streamlined workflows.
Successfully escalated complex issues to appropriate teams.
Maintained high levels of customer engagement by following up post-resolution.

Improved customer satisfaction scores by 25% in six months through effective resolution of customer inquiries and complaints via email and chat.
Achieved a 20% reduction in response time by implementing streamlined workflows and utilizing CRM tools to document and track customer interactions efficiently.
Successfully escalated complex issues to appropriate teams, ensuring timely and satisfactory resolutions, leading to improved customer loyalty and retention.
Maintained high levels of customer engagement by following up with clients post-resolution, ensuring issues were fully resolved and customers were satisfied with the outcomes.

Fostered a positive community atmosphere and encouraged active participation.
Ensured compliance with community guidelines and legal regulations.
Gathered and analyzed user feedback to inform product development.

Increased video engagement by 30% in 12 months.
Refined content production processes using insights from performance metrics.
Ensured video content alignment with marketing goals and brand messaging.

Increased video engagement by 30% by analyzing performance metrics and implementing data-driven strategies to enhance content appeal and reach.
Utilized insights from video performance metrics to refine content production processes, resulting in higher viewership and conversion rates.
Worked closely with cross-functional teams to ensure video content aligned with marketing goals and brand messaging, contributing to cohesive and effective campaigns.

Conducted thorough market research to identify potential customers.
Assisted sales representatives with sales presentations and reports.

Conducted thorough market research to identify potential customers and market trends, providing valuable insights that informed sales strategies.
Assisted sales representatives by preparing compelling sales presentations, compiling detailed sales reports, and managing customer databases, contributing to more efficient and effective sales operations.