Sarah Anderson

●Manage daily office operations including handling correspondence, managing
supplies and ensuring the workspace is organised and functional.
● Schedule and coordinate meetings and appointments. Process and disseminate
minutes, ensuring a prompt follow-up.
● Organise and manage the calendar of the sales and marketing team.
● Initiate and maintain an efficient and comprehensive filing and information retrieval
system for management and stakeholders.
● Assist in the preparation of documents, contracts, and agreements with accuracy and
attention to detail.
● Handle incoming and outgoing calls, letters, emails and correspondence and distribute
them to the appropriate channel.
● Assist in the organization and promotion of open houses, events and other company
activities.
● Monitor transaction timelines, ensuring all deadlines are met and documents are
properly executed.
● Assist in resolving client issues and ensuring a positive experience throughout clients’
transaction process.

● Carefully maintained a systematic record management system for all incoming and
outgoing correspondences and documents.
● Ensured that the reception area was consistently tidy and well-equipped with all
necessary materials and stationery.
● Handled inquiries via phone, email, and in-person interactions and ensured that prompt
follow-up took place with both supervisors and clients.
● Executed follow-up duties to guarantee that all scheduled meetings are carried out
successfully, including coordinating with relevant parties.
● Firmly maintained office security, followed safety procedures and controlled access via
the reception desk.
● Provided essential administrative support to various departments within the
organization.

● Successfully handled customer complaints by delivering appropriate solutions and
alternatives within stipulated time frames.
● Played a key role in supporting general administrative tasks by assisting colleagues
with document management, including photocopies of official documents, which
contributed to improved workflow and record-keeping.
● Carried out a wide range of administrative duties, including data collection, sorting,
filing, and timely dissemination to the relevant personnel and stakeholders to aid
informed decision-making.
● Maintained comprehensive records of customer interactions, which proved invaluable
in tracking customer preferences, feedback, and service history, further improving
customer service.