Ocharo Justine

Led day-to-day ICT operations for a mixed-device environment of 30 desktops and 24 laptops, ensuring high system availability for training and organizational use.
Supported 187+ users annually across 4 training cohorts, delivering consistent IT support and user training that enabled uninterrupted program delivery.
Reduced system downtime and extended hardware lifespan by implementing quarterly preventive maintenance and structured troubleshooting procedures.
Designed and implemented two digital literacy curricula, integrating secure computing, responsible technology use, and basic cybersecurity awareness.
Strengthened network reliability by diagnosing and resolving LAN and router-related connectivity issues, improving user access and productivity.
Improved ICT security posture by promoting acceptable use policies, data protection practices, and security awareness, reducing user-related risks.
Collaborated with cross-functional teams and external partners to support ICT deployments, system upgrades, and training initiatives.

Carryout quarterly PC repair and maintenance
Coordinate and schedule all digital literacy programs
Train youths and children with digital literacy skills
Handle confidential information and documents with discretion and maintain their proper organization.

Supported national election operations by operating biometric voter identification systems (KIEMS kits) in a high-volume, time-sensitive environment.
Verified voter identities using fingerprint and facial recognition technologies, ensuring accuracy, system integrity, and procedural compliance.
Safeguarded sensitive voter data by adhering to strict information security and confidentiality controls.
Identified, documented, and escalated technical or data inconsistencies promptly, contributing to smooth polling station operations and zero disruption.

Searched a voter in the KIEMS kit using his/her fingers.
Inspected the voter’s fingers for any sign of voting.
Compared the image on the ID/Passport with the voter’s.
Notified the PO if the voter’s details were missed or belonged to another polling station.
Verified the voter using their Face if not verified.
Logged in once into the EVI application at the beginning of the voting period.

Assisted customers when they faced difficulties while using the computer.
Provided services like printing, lamination, etc.
Maintained cleanliness and orderliness of the cafe.
Provided excellent customer care.
Troubleshooted different kinds of computer programs, hardware and software.

Assisted 20–40 customers daily with computer usage, internet access, and basic digital tasks, ensuring smooth and efficient service delivery.
Provided document services including printing, scanning, photocopying, lamination, and formatting, maintaining accuracy and quick turnaround times.
Delivered frontline customer service, resolving user issues calmly and professionally, resulting in repeat customers and positive feedback.
Troubleshot common hardware, software, and application issues (system errors, printer problems, software crashes), restoring normal operations promptly.
Supported users with basic computer applications such as word processing, email setup, online forms, and file management.
Maintained cleanliness, organization, and proper arrangement of computer workstations, contributing to a safe and professional working environment.
Ensured computers were properly started, shut down, and handled, minimizing misuse and equipment damage.
Monitored equipment usage and reported faults early, helping reduce downtime and service interruptions.